Minnesota Governor's Council on Developmental Disabilities Business Results Federal Fiscal Year 2013 October 1, 2012 -September 30, 2013) FFY 2013 Business Results Customer Focus Results A.Technical Assistance Contacts FFYs 2003 - 2013 Technical Assistance Contacts (includes repeat customers) year number 2003 3013 2004 5845 2005 7271 2006 6601 2007 13740 2008 14064 2009 14041 2010 13648 2011 15182 2012 16861 2013 15844 Note: FFY 2008: mn.gov/disability-mn launched FFY 2010: E-learning contacts added July 2011: State government shutdown FFY 2013 Business Results Customer Focus Results B. Total Compliments (mail/email) Technical assistance; timeliness; and presentations, products/services, and Partners in Policymaking FFYs 2002 - 2013 year number FFY2002 1242 FFY2003 846 FFY2004 881 FFY2005 749 FFY2006 796 FFY2007 973 FFY2008 779 FFY2009 795 FFY2010 821 FFY2011 1063 FFY2012 1131 FFY2013 955 NOTE: Compliments are searched for actionable items FFY 2002: MTARS visit July 2011: State government shutdown FFY 2013 Business Results Customer Focus Results C. Stakeholder Survey Ratings (scale of 1 – 6; 6 = highest) FFYs 2010 - 2013 Overall satisfaction with council activities 2010 5.85 2011 5.87 2012 5.8 2013 5.8 Council impact on community participation 2010 5.67 2011 5.75 2012 5.7 2013 5.8 Council impact on choices and control 2010 5.67 2011 5.75 2012 5.7 2013 5.9 NOTE: July 2011: State government shutdown FFY 2013 Business Results Customer Focus Results D. Stakeholder Surveys - Compliments and Opportunities for Improvement FFYs 2010 - 2013 2010: Total of 73 respondents 197 Compliments 9 Opportunities for Improvement 2011: Total of 92 respondents 234 Compliments 42 Opportunities for Improvement 2012: Total of 100 respondents 240 Compliments 115 Opportunities for Improvement 2013: Total of 103 respondents 209 Compliments 99 Opportunities for Improvement NOTE: July 2011: State government shutdown FFY 2013 Business Results Customer Focus Results E. Publication Orders FFYs 2003 - 2013 Number of Orders for Print Publications FFY2003 4255 FFY2004 1406 FFY2005 410 FFY2006 417 FFY2007 362 FFY2008 221 FFY2009 106 FFY2010 130 FFY2011 202 FFY2012 115 FFY2013 72 NOTE: July 2011: State government shutdown Print publications are treated as an alternative to electronic versions and downloads FFY 2013 Business Results Customer Focus Results F. Publications Rating (scale of 1 – 10; 10 = highest) FFYs 2003 - 2013 Publication Rating Scores FFY2003 9.2 FFY2004 9.4 FFY2005 9.2 FFY2006 9.2 FFY2007 9.2 FFY2008 9.2 FFY2009 10.0 FFY2010 9.0 FFY2011 8.8 FFY2012 9.8 FFY2013 9.4 ^ = Good NOTE: July 2011: State government shutdown FFY 2013 Business Results Customer Focus Results G. Publication Delivery Time FFYs 2002 - 2013 On Time Delivery of Publications (Industry standard = 3 days) ^ = Good FFY2002 92% FFY2003 94% FFY2004 98% FFY2005 100% FFY2006 98% FFY2007 99% FFY2008 99.50% FFY2009 100% FFY2010 100% FFY2011 100% FFY2012 100% FFY2013 100% NOTE: July 2011: State government shutdown FFY 2013 Business Results Customer Focus Results H. Publication Evaluation FFYs 2003 - 2013 Publication Evaluation – Usefulness/Helpfulness = Yes ^ = Good FFY2003 99% FFY2004 100% FFY2005 98% FFY2006 97% FFY2007 100% FFY2008 100% FFY2009 100% FFY2010 100% FFY2011 98% FFY2012 100% FFY2013 100% NOTE: FFY2011: ASD Emergency Planning Kits evaluated at AuSM Conference FFY2013 Business Results Customer Focus Results I. Print Publications and Downloads FFYs 2004 - 2013 Publications Print Publications, Downloads and Video Files (2013) Publications V = Good Downloads ^ = Good (Downloads and Video Files) FFY2004 Publications 45,151 Downloads 48,967 Total equals 94,118 FFY2005 Publications 18,984 Downloads 94,404 Total equals 113,388 FFY2006 Publications 21,201 Downloads 147,346 Total equals 168,547 FFY2007 Publications 27,800 Downloads 263,694 Total equals 291,494 FFY2008 Publications 20,402 Downloads 405,670 Total equals 426,072 FFY2009 Publications 8,363 Downloads 8,363 Total equals 461,229 FFY2010 Publications 8,874 Downloads 642,006 Total equals 650,880 FFY2011 Publications 10,686 Downloads 519,161 Total equals 535,521 FFY2012 Publications 18,847 Downloads 1,260,703 Total equals 1,279,550 FFY2013 Publications 12,845 Downloads 1,182,934 Video Files 52765 Total equals 1,248,544 NOTE: July 2011: State government shutdown July 2012: Software and website data collection methods changed FFY 2013: Video files added FFY 2013 Business Results Customer Focus Results J. Online Visits (Websites and Mobile Browsers) FFYs 2004 – 2013 Total Number of Visitors (Websites and mn.gov/disability-mn) and Visits from Mobile Browsers ^ = Good Total Number of Visitors FFY2004 109,218 FFY2005 173,835 FFY2006 163,604 FFY2007 185,060 FFY2008 202,814 FFY2009 247,111 FFY2010 260,956 FFY2011 247,420 FFY2012 256,768 FFY2013 307,036 Visits from Mobile Browsers FFY2013 28764 NOTE: July 2012: Software and website data collection methods changed FFY 2013: Mobile browser visits added FFY 2013 Business Results Customer Focus Results K. mn.gov/disability-mn Visitors FFYs 2008 – 2013 FFY2008 38236 FFY2009 37426 FFY2010 38268 FFY2011 33752 FFY2012 34841 FFY2013 34829 NOTE: July 2011: State government shutdown FFY 2013 Business Results Customer Focus Results L. Facebook Users and Facebook Visits/Views FFY 2011 - 2013 Facebook Users 2011 998 2012 14791 2013 21023 Facebook Visits/Views 2011 8196 2012 47158 2013 54457 NOTE: Tracking measures changed in 2012; data results are for eight months. M. Tech App Downloads FFY 2012-2013 Autism 5-Point Scale 2012 14597 2013 24502 Telling Your Story 2012 345 2013 1230 FFY 2013 Business Results Customer Focus Results N. E-Government Services - Online Learning Visits and O. Online Learning IPSII Results (scale of 1 – 5; 5 = highest) N. Number of Online Learning Visits FFYs 2007 - 2013 FFY2007 49227 FFY2008 49696 FFY2009 39609 FFY2010 41608 FFY2011 36300 FFY2012 26123 FFY2013 18642 O. Online Learning IPSII Results FFYs 2011 - 2013 I 2011 4.2 2012 4.3 2013 4.4 P 2011 4.2 2012 4.3 2013 4.3 S 2011 4.3 2012 4.3 2013 4.4 II 2011 4.2 2012 4.3 2013 4.4 NOTE: July 2011: State government shutdown FFY 2013 Business Results Customer Focus Results P. Cosponsored Training Conferences - Attendees FFYs 2003 - 2013 ^ = Good Attendees at Cosponsored Training Conferences FFY2003 1517 FFY2004 3245 FFY2005 3056 FFY2006 2743 FFY2007 2638 FFY2008 2241 FFY2009 1837 FFY2010 1915 FFY2011 2599 FFY2012 1550 FFY2013 3254 FFY 2013 Business Results Financial and Market Results A. Matching Funds FFYs 2004 - 2013 Matching Funds ^ = Good FFY2004 $462,807 FFY2005 $442,850 FFY2006 $371,374 FFY2007 $431,324 FFY2008 $657,435 FFY2009 $414,607 FFY2010 $472,722 FFY2011 $356,708 FFY2012 $375,184 FFY2013 $555,426 Goal = 25% Match $336,748 FFY2004 $336,748 FFY2005 $337,118 FFY2006 $340,534 FFY2007 $341,423 FFY2008 $341,423 FFY2009 $341,423 FFY2010 $340,740 FFY2011 $340,300 FFY2012 $338,965 FFY2013 NOTE: FFYs 2009 & 2010 includes legislative support for self advocacy totaling over $100,000 per year FFY 2013 Business Results Financial and Market Results B. Carry Forward Funds FFYs 2004 - 2013 Carry Forward Funds ^ = Good FFY2004 $95,924 FFY2005 $166,260 FFY2006 $214,957 FFY2007 $232,344 FFY2008 $307,588 FFY2009 $220,422 FFY2010 $246,678 FFY2011 $256,546 FFY2012 $271,794 FFY2013 $241,959 NOTE: July 2011: State government shutdown FFY 2013 Business Results Human Resource Results A.Training Hours on Quality Improvement FFYs 2002 - 2013 Training and Development Hours on Quality ^ = Good FFY2002 614.5 FFY2003 499.5 FFY2004 328.5 FFY2005 328 FFY2006 250.5 FFY2007 467.25 FFY2008 512.25 FFY2009 445.75 FFY2010 561.75 FFY2011 540 FFY2012 539 FFY2012 483.25 Person Hours of Training NOTE: July 2011: State government shutdown FFY 2013 Business Results Supplier /Partner Results A. African American Outreach Pre-Post IPSII (scale of 1 - 5; 5 = highest) Levels and Trends FFYs 2008 – 2013 Independence FFY2008 Pre 4.0 Post 4.4 FFY2009 Pre 4.0 Post 4 FFY2010 Pre 2.5 Post 4.0 FFY2011 Pre 3.6 Post 4.4 FFY2012 Pre 4.0 Post 4.7 FFY2013 Pre 4.0 Post 4.9 Productivity FFY2008 Pre 3.4 Post 4.5 FFY2009 Pre 3.8 Post 2.9 FFY2010 Pre 2.2 Post 4.8 FFY2011 Pre 2.8 Post 4.1 FFY2012 Pre 3.5 Post 4.6 FFY2013 Pre 3.5 Post 4.8 Self Determination FFY2008 Pre 3.7 Post 4.4 FFY2009 Pre 4.1 Post 3.8 FFY2010 Pre 2.8 Post 4.7 FFY2011 Pre 3.4 Post 4.1 FFY2012 Pre 3.9 Post 4.6 FFY2013 Pre 3.9 Post 4.9 Integration/Inclusion FFY2007 Pre 3.6 Post 4.0 FFY2008 Pre 3.8 Post 4.9 FFY2009 Pre 3.5 Post 3.8 FFY2010 Pre 2.4 Post 4.7 FFY2011 Pre 3.5 Post 4.5 FFY2012 Pre 4.0 Post 4.6 FFY2013 Pre 4.0 Post 4.9 FFY 2013 Business Results Supplier /Partner Results B. Latino Outreach Pre-Post IPSII (scale of 1 –5; 5 = highest) Levels and Trends FFYs 2008 – 2013 Independence FFY2008 Pre 3.3 Post 3.5 FFY2009 Pre 3.3 Post 4.0 FFY2010 Pre 3.0 Post 3.8 FFY2011 Pre 3.0 Post 4.0 FFY2012 Pre 4.0 Post 4.2 FFY2013 Pre 4.2 Post 4.9 Productivity FFY2008 Pre 3.7 Post 3.8 FFY2009 Pre 2.7 Post 2.9 FFY2010 Pre 2.0 Post 3.0 FFY2011 Pre 2.5 Post 4.7 FFY2012 Pre 3.6 Post 4.4 FFY2013 Pre 4.4 Post 5.0 Self Determination FFY2008 Pre 3.1 Post 3.5 FFY2009 Pre 3.2 Post 3.8 FFY2010 Pre 2.7 Post 4.2 FFY2011 Pre 2.8 Post 4.6 FFY2012 Pre 3.9 Post 4.4 FFY2013 Pre 4.4 Post 4.9 Integration/Inclusion FFY2007 Pre 3.4 Post 4.2 FFY2008 Pre 3 Post 3.7 FFY2009 Pre 3.0 Post 3.8 FFY2010 Pre 3.5 Post 4.5 FFY2011 Pre 3.2 Post 4.7 FFY2012 Pre 3.6 Post 3.8 FFY2013 Pre 3.8 Post 4.8 FFY 2013 Business Results Supplier/Partner Results C. Partners in Policymaking® IPSII Results Longitudinal Study (May 2013) Years XXI to XXIV (Classes 25 – 28) IPSII Results ^ = Good Class 25 Class 26 Class 27 Class 28 Independence 93% 79% 83% 100% Productivity 100% 71% 82% 86% Self Determinaton 100% 80% 91% 100% Integration/Inclusion 93% 73% 83% 100% FFY 2013 Business Results Supplier /Partner Results D. Partners in Policymaking® Pre-Post IPSII (scale of 1 – 5; 5 = highest) Levels and Trends (Classes 24 – 30) FFYs 2007-2013 Independence Class 24 Pre 3.8 Post 4.6 Class 25 Pre 4.1 Post 4.6 Class 26 Pre 3.8 Post 4.4 Class 27 Pre 4.0 Post 4.5 Class 28 Pre 4.4 Post 4.6 Class 29 Pre 4.0 Post 4.6 Class 30 Pre 4.3 Post 4.6 Productivity Class 24 Pre 3.8 Post 4.6 Class 25 Pre 3.8 Post 4.5 Class 26 Pre 3.8 Post 4.5 Class 27 Pre 4.0 Post 4.7 Class 28 Pre 4.4 Post 4.6 Class 29 Pre 3.6 Post 4.8 Class 30 Pre 3.9 Post 4.5 Self Determination Class 24 Pre 3.7 Post 4.4 Class 25 Pre 4.1 Post 4.5 Class 26 Pre 3.6 Post 4.4 Class 27 Pre 3.8 Post 4.7 Class 28 Pre 4.1 Post 4.5 Class 29 Pre 4.0 Post 4.8 Class 30 Pre 3.9 Post 4.4 Integration/Inclusion Class 24 Pre 3.6 Post 4.5 Class 25 Pre 3.5 Post 4.4 Class 26 Pre 3.4 Post 4.0 Class 27 Pre 3.4 Post 4.4 Class 28 Pre 3.9 Post 4.2 Class 29 Pre 3.8 Post 4.8 Class 30 Pre 3.5 Post 4.5 FFY 2013 Business Results Supplier/Partner Results E. Self Advocacy – SAM Central and NW Regions Training Sessions and Attendees, Teachers/Trainers, Evaluation Results (scale of 1 – 5; 5 = highest) FFYs 2008 - 2013 Number of Training Sessions Central FFY2008 14 FFY2009 40 FFY2010 30 FFY2011 18 FFY2012 22 FFY2013 27 Northwest FFY2008 14 FFY2009 26 FFY2010 33 FFY2011 17 FFY2012 19 FFY2013 27 Self Advocates Attending Training Sessions Central FFY2008 236 FFY2009 483 FFY2010 804 FFY2011 283 FFY2012 252 FFY2013 640 Northwest FFY2008 1,092 FFY2009 391 FFY2010 407 FFY2011 158 FFY2012 212 FFY2013 577 Self Advocates as Trainers/Teachers Central FFY2008 31 FFY2009 17 FFY2010 29 FFY2011 29 FFY2012 25 FFY2013 60 Northwest FFY2008 24 FFY2009 20 FFY2010 14 FFY2011 6 FFY2011 24 FFY2013 53 Training Session Evaluation Results FFY2013 Central Knowledge 4.5 Usefulness 4.6 Quality 4.7 Northwest Knowledge 4.6 Usefulness 4.4 Quality 4.5 FFY 2013 Business Results Supplier/Partner Results F. Self Advocacy – SAM Central and NW Regions IPSII Results (% = Yes) FFYs 2008 - 2013 Independence Central FFY2008 88% FFY2009 86% FFY2010 87% FFY2011 98% FFY2012 97% FFY2013 100% Northwest FFY2008 90% FFY2009 87% FFY2010 85% FFY2011 94% FFY2012 99% FFY2013 100% Productivity Central FFY2008 80% FFY2009 71% FFY2010 70% FFY2011 90% FFY2012 81% FFY2013 100% Northwest FFY2008 84% FFY2009 64% FFY2010 71% FFY2011 63% FFY2013 100% Self Determination Central FFY2008 92% FFY2009 84% FFY2010 90% FFY2011 99% FFY2012 97% FFY2013 100% Northwest FFY2008 92% FFY2009 89% FFY2010 95% FFY2011 94% FFY2012 99% FFY2013 100% Integration/Inclusion Central FFY2008 90% FFY2009 88% FFY2010 86% FFY2011 97% FFY2012 94% FFY2013 100% Northwest FFY2008 92% FFY2009 86% FFY2010 89% FFY2011 88% FFY2012 94% FFY2013 100% FFY 2013 Business Results Supplier/Partner Results G. Self Advocacy – Anti-Bullying Campaign Training Sessions, Attendees, Evaluation Results (scale of 1-5, 5-highest) FFY 2013 Number of Training Sessions FFY2013 11 Training Session Attendees FFY2013 Students 330 Teachers 23 Training Session Evaluation Results FFY2013 Knowledge 4.6 Usefulness 4.5 Quality 4.6 FFY 2013 Business Results Supplier/Partner Results H. Self Advocacy – Anti-Bullying Campaign Self Advocates as Trainers/Teachers and IPSII Results (scale of 1-5, 5-highest) FFY2013 Number of Self Advocates as Trainers/Teachers 4 IPSII Results (% = Yes) I 4.8 P 4.8 S 4.7 II 4.9 FFY 2013 Business Results Supplier/Partner Results I. Individuals Employed, and IPSII Results (% = Yes) FFY 2013 Individuals Employed Transition Students 6 Adults with DD 6 IPSII Results (% = Yes) I 100% P 100% S 100% II 100% FFY 2013 Business Results Supplier/Partner Results J. Employment Training Sessions Attendees and Evaluation Results FFY 2013 Training Session Attendees Individuals/Families 68 Businesses 39 Training Session Evaluation Results FFY 2013 Individuals/Families Knowledge 4.1 Usefulness 4.2 Quality 4.3 Business Knowledge 4.2 Usefulness 4.3 Quality 4.6 Governor's Council on Developmental Disabilities Minnesota Department of Administration 370 Centennial Office Building 658 Cedar Street Saint Paul, Minnesota 55155 www.mnddc.org www.mncdd.org www.partnersinpolicymaking.com Call: 651.296.4018 Toll Free: 877.348.0505 MN Relay Service: 800.627.3529 or 711 Email: admin.dd@state.mn.us Reduce, Reuse, Recycle