Minnesota Governor's Council on Developmental Disabilities Business Results Federal Fiscal Year 2012 October 1, 2011 -September 30, 2012) FFY 2012 Business Results Customer Focus Results A.Technical Assistance Contacts FFYs 2002 - 2012 Technical Assistance Contacts (includes repeat customers) year number 2002 1502 2003 3013 2004 5845 2005 7271 2006 6601 2007 13740 2008 14064 2009 14041 2010 13648 2011 15182 2012 16861 FFY 2008: mn.gov/disability-mn launched Includes e-learning customers Government shutdown during July 2011 FFY 2012 Business Results Customer Focus Results B.Total Compliments (mail/email) For technical assistance and specific products and services (web site, presentations, Partners in Policymaking courses) FFYs 2002 - 2012 year number FY2002 1242 MTARS visit FY2003 846 FY2004 881 FY2005 749 FY2006 796 FY2007 973 FY2008 779 FY2009 795 FY2010 821 FY2011 1063 FY2012 1131 Note: Compliments are searched for actionable items Government shutdown during July 2011 FFY 2012 Business Results Customer Focus Results C. Stakeholder Survey Ratings FFYs 2010 - 2012 (scale of 1 – 6; 6 = highest) C. Customer Focus Results--Stakeholder Survey Results for 2010 and 2011 Overall satisfaction with council activities 2010 5.85 2011 5.87 2012 5.8 Council impact on community participation 2010 5.67 2011 5.75 2012 5.7 Council impact on choices and control 2010 5.67 2011 5.75 2012 5.7 Footnote: Government shutdown during July 2011. FFY 2012 Business Results Customer Focus Results D. Stakeholder Surveys - Compliments and Opportunities for Improvement FFYs 2010 - 2012 2010: Total of 73 respondents 197 Compliments 9 Opportunities for Improvement 2011: Total of 92 respondents 234 Compliments 42 Opportunities for Improvement 2011: Total of 100 respondents 240 Compliments 115 Opportunities for Improvement Government shutdown during July 2011 FFY 2012 Business Results Customer Focus Results E. Publication Orders FFYs 2003 - 2012 Number of Orders for Print Publications FY2003 4255 FY2004 1406 FY2005 410 FY2006 417 FY2007 362 FY2008 221 FY2009 106 FY2010 130 FY2011 202 FY2011 115 Government shutdown during July 2011 Print publications are treated as an alternative to electronic versions and downloads FFY 2012 Business Results Customer Focus Results F. Publications Rating (scale of 1 – 10; 10 = highest) FFYs 2003 - 2012 Publication Rating Scores FY2003 9.2 FY2004 9.4 FY2005 9.2 FY2006 9.2 FY2007 9.2 FY2008 9.2 FY2009 10.0 FY2010 9.0 FY2011 8.8 FY2011 9.8 ^ = Good Government shutdown during July 2011 FFY 2012 Business Results Customer Focus Results G. Publication Delivery Time FFYs 2002 - 2012 On Time Delivery of Publications (Industry standard = 3 days) ^ = Good FY2002 92% FY2003 94% FY2004 98% FY2005 100% FY2006 98% FY2007 99% FY2008 99.50% FY2009 100% FY2010 100% FY2011 100% FY2012 100% FFY 2012 Business Results Customer Focus Results H. Publication Evaluation FFYs 2003 - 2012 Publication Evaluation –Usefulness/Helpfulness = Yes ^ = Good FY2003 99% FY2004 100% FY2005 98% FY2006 97% FY2007 100% FY2008 100% FY2009 100% FY2010 100% FY2011 98% FY2012 100% FFY2011: ASD Emergency Planning Kits were evaluated at AuSM Conference FFY2012 Business Results Customer Focus Results I. Print Publications and Downloads FFYs 2003 - 2012 Publications (Print Publications [orders and conferences] and Downloads) Publications = Good Downloads = Good FY2003 Publications 36,263 Downloads 82,781 Total equals 119,044 FY2004 Publications 45,151 Downloads 48,967 Total equals 94,118 FY2005 Publications 18,984 Downloads 94,404 Total equals 113,388 FY2006 Publications 21,201 Downloads 147,346 Total equals 168,547 FY2007 Publications 27,800 Downloads 263,694 Total equals 291,494 FY2008 Publications 20,402 Downloads 405,670 Total equals 426,072 FY2009 Publications 8,363 Downloads 8,363 Total equals 461,229 FY2010 Publications 8,874 Downloads 642,006 Total equals 650,880 FY2011 Publications 10,686 Downloads 519,161 Total equals 535,521 FY2012 Publications 18,847 Downloads 1,260.703 Total equals 1,279,550 Government shutdown during July 2011 NOTE: Software and website data collection methods changed July 2012 FFY 2012 Business Results Customer Focus Results J. Electronic Government Services - Visitors FFYs 2003 – 2012 Number of Visitors (Council Web Site and mn.gov/disability-mn) ^ = Good FY2003 87,261 FY2004 109,218 FY2005 173,835 FY2006 163,604 FY2007 185,060 FY2008 202,814 FY2009 247,111 FY2010 260,956 FY2011 247,420 FY2012 256,768 NOTE: Software and website data collection methods changed July 2012 FFY 2012 Business Results Customer Focus Results K. mn.gov/disability-mn Visitors mn.gov/disability-mn Visitors FY2007 (3 mos.) 8991 FY2008 38236 FY2009 37426 FY2010 38268 FY2011 33752 FY2012 34841 Government shutdown during July 2011 FFY 2012 Business Results Customer Focus Results L. Facebook Users and Facebook Visits/Views Facebook Users 2011 998 2012 14791 Facebook Visits/Views 2011 8196 2012 47158 NOTE: Tracking measures changed in 2012; data results are for eight months. M. Tech App Downloads FFY 2012 Autism 5-Point Scale 2012 14597 Telling Your Story 2012 345 FFY 2012 Business Results Customer Focus Results N. E-Government Services - Online Learning Visits and O. Online Learning IPSII Results (scale of 1 – 5; 5 = highest) N. Number of Online Learning Visits FFYs 2007 - 2012 FY2007 49227 FY2008 49696 FY2009 39609 FY2010 41608 FY2011 36300 FY2002 26123 O. Online Learning IPSII Results FFYs 2011 - 2012 I 2011 4.2 2012 4.3 P 2011 4.2 2012 4.3 S 2011 4.3 2012 4.3 II 2011 4.2 2012 4.3 Government shutdown during July 2011 FFY 2012 Business Results Customer Focus Results P. Cosponsored Training Conferences - Attendees FFYs 2003 -2012 ^ = Good Attendees at Cosponsored Training Conferences FY2003 1517 FY2004 3245 FY2005 3056 FY2006 2743 FY2007 2638 FY2008 2241 FY2009 1837 FY2010 1915 FY2011 2599 FY2012 1550 FFY 2012 Business Results Financial and Market Results A. Matching Funds (25% of Federal Allocation) FFYs 2004 -2011 Matching Funds ^ = Good FY2004 $462,807 FY2005 $442,850 FY2006 $371,374 FY2007 $431,324 FY2008 $657,435 Includes legislative support for self advocacy totaling over $100,00 per year FY2009 $414,607 Includes legislative support for self advocacy totaling over $100,00 per year FY2010 $472,722 FY2011 $356,708 FY2012 $375,184 Goal = 25% Match $336,748 FFY2004 $336,748 FFY2005 $337,118 FFY2006 $340,534 FFY2007 $341,423 FFY2008 $341,423 FFY2009 $341,423 FFY2010 $340,740 FFY2011 $340,300 FFY2012 FFY 2012 Business Results Financial and Market Results B. Carry Forward Funds FFYs 2004 - 2012 Carry Forward Funds ^ = Good FY2004 $95,924 FY2005 $166,260 FY2006 $214,957 FY2007 $232,344 FY2008 $307,588 FY2009 $220,422 FY2010 $246,678 FY2011 $256,546 FY2012 $271,794 Government shutdown during July 2011 FFY 2012 Business Results Human Resource Results A.Training Hours on Quality Improvement FFYs 2002 - 2012 Training and Development Hours on Quality ^ = Good FY2002 614.5 FY2003 499.5 FY2004 328.5 FY2005 328 FY2006 250.5 FY2007 467.25 FY2008 512.25 FY2009 445.75 FY2010 561.75 FY2011 540 FY2011 539 Person Hours of Training Government shutdown during July 2011 FFY 2012 Business Results Supplier /Partner Results A. African American Outreach Pre-Post IPSII (scale of 1 - 5; 5 = highest) Levels and Trends FFYs 2007 – 2012 Independence FY2007 Pre 4.0 Post 4.4 FY2008 Pre 4.0 Post 4.4 FY2009 Pre 4.0 Post 4 FY2010 Pre 2.5 Post 4.0 FY2011 Pre 3.6 Post 4.4 FY2012 Pre 4.0 Post 4.7 Productivity FY2007 Pre 4.3 Post 4.7 FY2008 Pre 3.4 Post 4.5 FY2009 Pre 3.8 Post 2.9 FY2010 Pre 2.2 Post 4.8 FY2011 Pre 2.8 Post 4.1 FY2012 Pre 3.5 Post 4.6 Self Determination FY2007 Pre 3.5 Post 4.7 FY2008 Pre 3.7 Post 4.4 FY2009 Pre 4.1 Post 3.8 FY2010 Pre 2.8 Post 4.7 FY2011 Pre 3.4 Post 4.1 FY2012 Pre 3.9 Post 4.6 Integration/Inclusion FY2007 Pre 3.6 Post 4.0 FY2008 Pre 3.8 Post 4.9 FY2009 Pre 3.5 Post 3.8 FY2010 Pre 2.4 Post 4.7 FY2011 Pre 3.5 Post 4.5 FY2012 Pre 4.0 Post 4.6 FFY 2012 Business Results Supplier /Partner Results B. Latino Outreach Pre-Post IPSII (scale of 1 –5; 5 = highest) Levels andTrends FFYs 2007 – 2012 Independence FY2007 Pre 3.6 Post 4.2 FY2008 Pre 3.3 Post 3.5 FY2009 Pre 3.3 Post 4.0 FY2010 Pre 3.0 Post 3.8 FY2011 Pre 3.0 Post 4.0 FY2012 Pre 4.0 Post 4.2 Productivity FY2007 Pre 3.7 Post 4.0 FY2008 Pre 3.7 Post 3.8 FY2009 Pre 2.7 Post 2.9 FY2010 Pre 2.0 Post 3.0 FY2011 Pre 2.5 Post 4.7 FY2012 Pre 3.6 Post 4.4 Self Determination FY2007 Pre 3.2 Post 4.1 FY2008 Pre 3.1 Post 3.5 FY2009 Pre 3.2 Post 3.8 FY2010 Pre 2.7 Post 4.2 FY2011 Pre 2.8 Post 4.6 FY2012 Pre 3.9 Post 4.4 Integration/Inclusion FY2007 Pre 3.4 Post 4.2 FY2008 Pre 3 Post 3.7 FY2009 Pre 3.0 Post 3.8 FY2010 Pre 3.5 Post 4.5 FY2011 Pre 3.2 Post 4.7 FY2012 Pre 3.2 Post 4.7 FFY 2012 Business Results Supplier/Partner Results C. Partners in Policymaking® IPSII Results Longitudinal Study (April 2012) Years XIX to XXII (Classes 24 – 27) IPSII Results ^ = Good Class 24 Class 25 Class 26 Class 27 Independence 78% 93% 79% 83% Productivity 78% 100% 71% 82% Self Determinaton 78% 100% 80% 91% Integration/Inclusion 78% 93% 73% 83% Supplier /Partner Results D. Partners in Policymaking® Pre-Post IPSII (scale of 1 – 5; 5 = highest) Levels and Trends (Classes 22 – 28) FFYs 2006-2012 Independence Class 23 Pre 4.1 Post 4.6 Class 24 Pre 3.8 Post 4.6 Class 25 Pre 4.1 Post 4.6 Class 26 Pre 3.8 Post 4.4 Class 27 Pre 4.0 Post 4.5 Class 28 Pre 4.4 Post 4.6 Class 29 Pre 4.0 Post 4.6 Productivity Class 23 Pre 4.1 Post 4.8 Class 24 Pre 3.8 Post 4.6 Class 25 Pre 3.8 Post 4.5 Class 26 Pre 3.8 Post 4.5 Class 27 Pre 4.0 Post 4.7 Class 28 Pre 4.4 Post 4.6 Class 28 Pre 3.6 Post 4.8 Self Determination Class 23 Pre 4.0 Post 4.6 Class 24 Pre 3.7 Post 4.4 Class 25 Pre 4.1 Post 4.5 Class 26 Pre 3.6 Post 4.4 Class 27 Pre 3.8 Post 4.7 Class 28 Pre 4.1 Post 4.5 Class 29 Pre 4.0 Post 4.8 Integration/Inclusion Class 23 Pre 3.6 Post 3.9 Class 24 Pre 3.6 Post 4.5 Class 25 Pre 3.5 Post 4.4 Class 26 Pre 3.4 Post 4.0 Class 27 Pre 3.4 Post 4.4 Class 28 Pre 3.9 Post 4.2 Class 29 Pre 3.8 Post 4.8 FFY 2012 Business Results Supplier/Partner Results E. Self Advocacy – Central and NW Regions Training Sessions and Attendees,Teachers/Trainers, Evaluation Results (scale of 1 – 5; 5 = highest) FFYs 2008 - 2012 Number of Training Sessions Central FY2008 14 FY2009 40 FY2010 30 FY2011 18 FY2012 22 Northwest FY2008 14 FY2009 26 FY2010 33 FY2011 17 FY2012 19 Self Advocates Attending Training Sessions Central FY2008 236 FY2009 483 FY2010 804 FY2011 283 FY2012 252 Northwest FY2008 1,092 FY2009 391 FY2010 407 FY2011 158 FY2012 212 Self Advocates as Trainers/Teachers Central FY2008 31 FY2009 17 FY2010 29 FY2011 29 FY2012 25 Northwest FY2008 24 FY2009 20 FY2010 14 FY2011 6 FY2011 24 Training Session Evaluation Results FY2012 Central Knowledge 4.3 Usefulness 4.4 Quality 4.3 Northwest Knowledge 4.3 Usefulness 4.5 Quality 4.5 FFY 2012 Business Results Supplier/Partner Results F. Self Advocacy – Central and NW Regions IPSII Results (% = Yes) FFYs 2008 - 2012 Independence Central FY2008 88% FY2009 86% FY2010 87% FY2011 98% FY2012 97% Northwest FY2008 90% FY2009 87% FY2010 85% FY2011 94% FY2012 99% Productivity Central FY2008 80% FY2009 71% FY2010 70% FY2011 90% FY2012 81% Northwest FY2008 84% FY2009 64% FY2010 71% FY2011 63% Self Determination Central FY2008 92% FY2009 84% FY2010 90% FY2011 99% FY2012 97% Northwest FY2008 92% FY2009 89% FY2010 95% FY2011 94% FY2012 99% Integration/Inclusion Central FY2008 90% FY2009 88% FY2010 86% FY2011 97% FY2012 94% Northwest FY2008 92% FY2009 86% FY2010 89% FY2011 88% FY2012 94% Governor's Council on Developmental Disabilities Minnesota Department of Administration 370 Centennial Office Building 658 Cedar Street Saint Paul, Minnesota 55155 www.mnddc.org www.mncdd.org www.partnersinpolicymaking.com Call: 651.296.4018 Toll Free: 877.348.0505 MN Relay Service: 800.627.3529 or 711 Email: admin.dd@state.mn.us Reduce, Reuse, Recycle