Health Assessment Frequently Asked Questions

The State Employee Group Insurance Program (SEGIP) published a Request for Proposal in the spring of 2018 for the role of our wellbeing program vendor. We request competitive bids every five years in accordance with State of Minnesota statute 16C.06 governing the procurement of goods and services. The outcome of this process is a new partnership between Virgin Pulse and the State of Minnesota for the purpose of supporting the cognitive, physical, social, and economic wellbeing of state employees.

SEGIP cares about your health and wellbeing. That’s why we’re providing you tools and opportunities to maintain and improve your health. Last year, 60 percent of eligible employees participated!

Virgin Pulse is a national health and wellness provider with local offices in Minnesota. Virgin Pulse works with employers to deliver engaging wellbeing content to their employees. The Virgin Pulse platform provides a comprehensive tracking and engagement system that allows members to track their health and wellness data, participate in fun team challenges, complete a health assessment, and more.

The program will be launched in conjunction with SEGIP’s Open Enrollment. On or after November 1, 2018, visit join.virginpulse.com/segip or click the link in the e-mail sent to your state e-mail address. 

The tools Virgin Pulse offers will support our focus on cognitive, physical, social, and economic wellbeing. This helps us empower our employees with an integrated, engaging, and personalized experience that allows them to work on total wellbeing.

State of Minnesota employees can improve their health and wellbeing every day by creating a personalized, mobile-first experience using the Virgin Pulse Engage™ platform.

Benefits eligible employees will now have the ability to participate in State of Wellbeing powered by Virgin Pulse programs within 35 days of benefit eligibility.

State of Wellbeing powered by Virgin Pulse does not affect EAP, Omada, or Advantage Value for Diabetes.

Yes. Employees will still have the opportunity to take a health assessment to receive the discounted copay. More information will be sent to employees in the coming weeks as a part of Open Enrollment, be provided at the employee Open Enrollment meetings and posted on the SEGIP web pages. 

Qualifying SEGIP members can earn a $5 copay reduction for office visits in 2019. To qualify, SEGIP members must create a Virgin Pulse account and complete 1) the Health Assessment and 2) the Coaching Consent Statement during SEGIP’s Open Enrollment (November 1-15, 2018).

The opportunity to earn a $5 office visit copay discount is only available during Open Enrollment. 

To earn the discount you must have completed the following two items in your Virgin Pulse account no later than 11:59 p.m. on November 15, 2018:

• Health assessment
• Agree to the coaching consent to receive a follow up call from a Virgin Pulse health professional
  • The coaching consent was separate from the health assessment this year.
  • You will receive a follow-up call only if your health assessment score shows some risk, but you will receive your copay discount just for agreeing to be contacted.

State of Minnesota active employees, employees on leave or layoff, seasonal employees and early incentive retirees who are receiving an employer contribution for medical benefits at the time of open enrollment may take the health assessment and participate in health and wellness activities. You are eligible to participate in these activities after you complete your health assessment.

Yes, there is a limited version of the Virgin Pulse platform available for Friends and Family Members. These members are NOT required to complete any requirements, such as the health assessment and coaching consent NOR are they able to earn any incentives.

Yes – your health status may have changed in the last year and re-taking a Health Assessment is a great way to determine your updated strengths and opportunities for improvement.

Yes – if you are completing this at work, please confirm with your manager in regards to an appropriate time to do so.

No. Your individual data is protected under a number of privacy laws, policies, and statutes. Your employer will receive a summary report of data on aggregate, but will not have access to your individual results.

Your data is kept secure and private. Only you will be able to see your personal health data. Your employer will only be able to see data on aggregate, in samples of 20+ members, and will not have access to your individual data.

Visit join.virginpulse.com/segip on or after November 1, 2018, to create your account. You’ll need to enter your verification information (Last name, DOB, and Gender) as well as your general demographic information to create your account.

On the Virgin Pulse platform, click on the ‘Programs’ page header at the top of the page to be taken to the Programs page, where the Health Assessment resides. Click on the Health Assessment to begin the evaluation.

On the Virgin Pulse platform, click on the ‘Programs’ page header at the top of the page to be taken to the Programs page, where the Coaching Consent Statement resides. Click the link to complete the Coaching Consent Statement. 

On November 1, 2018 you can reach out to Virgin Pulse Member Services directly using the following methods:

• Phone: 833-862-9188, 7A – 8P CST, M-F
• E-mail: support@virginpulse.com
• Live Chat: click the green ‘chat’ tab on any Virgin Pulse page, 1A – 8P CST, M-F

Yes, your progress will be saved – if you need to pause and return to the Health Assessment you are able to do so. Just be sure to complete the Health Assessment and Coaching Consent Statement during SEGIP’s Open Enrollment (November 1-15, 2018) in order for you to qualify for the $5 Copay Reduction for Office Visits in 2019.

Once complete, your progress should show on your ‘Rewards’ page. Look for a green check-mark next to the required task to confirm if you’ve completed it. Note that the Health Assessment and the Coaching Consent Statement must be completed during SEGIP’s Open Enrollment (November 1-15, 2018) in order for you to qualify for the $5 Copay Reduction for Office Visits in 2019.

Contact Virgin Pulse at 833-862-9188, 7A – 8P CST, M-F to request a paper assessment by mail. You must request your paper copy by November 5, 2018. Mail your completed health assessment and completed coaching consent statement back to Wellsource postmarked no later than November 15, 2018.

Coaching outreaches will take place starting January 2019 and run through March 2019. In December 2018, additional outreach to confirm your contact details will be deployed, so be on the lookout!

No. A Virgin Pulse health professional will offer you expert support and encouragement at no cost to you, but you can choose to not participate.

First, contact a representative of your health plan to research the issue. If they are unable to locate your information for the health assessment incentive, please call Member Services at Virgin Pulse  833‑862‑9188. Virgin Pulse will research your request and, if appropriate, work with your health plan to issue you a new card.

The Virgin Pulse mobile application is available to download on supported devices for iOS and Android. 

Check out the "What are the compatible devices for the Virgin Pulse mobile application?" article for more information and to see if you have a compatible device! 

For iOS users, open App Store on your device and search for "Virgin Pulse", or click here! 

For Android users, open the Google Play store and search for "Virgin Pulse", or click here!

Yes, it is fully functional. We recommend completing it online (if possible) because of the length of the assessment.

Yes! The Virgin Pulse platform syncs with over 60 apps and devices, from devices like the Apple Watch, Fitbit, or Garmin, to popular apps like Strava, MyFitnessPal, or the Samsung S Health app. You can also download the Virgin Pulse mobile app in your iOS or Google Play mobile stores – look for the logo.