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RBA in Half a Day

When: To Be Announced
Where: MN Dept. of Revenue, Harold E. Stassen Office Building, Room #2000
Cost: $115
Course name in ELM: G10MMB-RBA Half a Day 031419

What will be covered?

This course is a compressed introduction to Results-Based Accountability (RBA). You will become familiar with the main concepts of RBA, including how to identify populations, results, and indicators, develop program performance measures and "turn-the-curve" performance improvement plans, and tell stories of a program's contribution to population results.

Registrants will receive a confirmation email closer to the course date which will include a short pre-work assignment to build familiarity with terms and basic concepts.  

Why attend?

If you're unfamiliar with RBA, or simply want a refresher, RBA in Half a Day is for you. Participants will receive a copy of Mark Friedman’s book, Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities.  

What is RBA?

Results-Based Accountability (RBA) is a framework that uses data to explore accountability at the population and program levels. At the population level, RBA looks at shared accountability for broad community-wide results, tracking measurable indicators of success. At the program level, RBA asks three questions to shed light on the effort and effect of agencies and programs:

  • How much did we do?
  • How well did we do it?
  • Is anyone better off?

The purpose of performance measurement is to improve performance, and RBA "turn-the-curve" planning guides users to develop specific strategies to make positive changes for their client populations.  

Putting all of this together, RBA allows staff to communicate clearly about their program’s role in achieving overall population results. These two-part communications showcase the specific, measurable contributions of individual programs, and show how those efforts tie in to broader conditions of well-being for the community. 


If you are a state employee, register using Self Service. Go to Search for Learning and enter RBA in the Enter a keyword box. The course listing is RBA (G10MMB-RBA). If you are not a state employee, or if you need assistance, please contact Maggie Hoff (contact information below).  


Metered parking is available in the lots next to the Harold E. Stassen Office Building. Enter the lot on 14th Street from Jackson Street. The parking fee is $2.00 per hour (maximum of nine hours) or $8.00 for the whole day. Another parking option is in the Centennial parking ramp (orange level, east of the Centennial Office Building, access from Rev. Dr. Martin Luther King Jr. Boulevard, $8 per day to park with no in and out privileges). A map of the Capitol Complex and all parking locations can be found at this link: If you have questions about parking, see contact information below.


If you have any questions about the course, please contact Maggie Hoff at (651) 259-3804 or

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