Minnesota Department of Transportation, Metro District Maintenance Operations
Develop a business plan for MnDOT Metro District Maintenance Operations. Metro Maintenance wanted to assess current capabilities and challenges and establish goals, strategies and implementation plans in short- and long-term perspectives.
Metro Maintenance's "can do" approach in meeting and exceeding public expectations is increasingly challenged by rising maintenance costs, expanding and aging infrastructure and substantial, highly variable weather-driven expenditures for snow and ice control.
Leaders determined that a business plan for Metro Maintenance would-among many identified objectives-advance organizational improvement efforts and efficiencies, assess funding constraints and operational tradeoffs and jump-start the transition to a revised state budgeting framework based on defined products and services (as directed by the Legislature). The products and services budget framework was defined by MnDOT Central Office early in the project. The framework clarifies the range and scope of Metro Maintenance activities and challenges: snow and ice control, bridge and structures, systems roadway structures, roadside and auxiliary infrastructure and traffic management and safety devices and operations.
Management Analysis consultants facilitated the plan development process and prepared a staff and management-led Metro Maintenance Operations Business Plan for the coming three-year period. In developing the business plan, Management Analysis:
- facilitated an organizational self-assessment using the historical, present and future perspectives leading into a discussion of better opportunities for the next several years,
- developed action steps to continue implementation of the department-wide Highway Systems Operations Plan,
- assessed the client's readiness to undertake the needed organizational transition, identifying and prioritizing next actions,
- integrated the major components of the final plan and
- developed nine operational/implementation plans within the three major strategy groupings: improvements to business operations, financial management/transition to products and services budgeting framework and improvements in systems and communications.
The plan reorganizes and prioritizes future actions and focuses roles and responsibilities within the department's long-term transportation vision-including a high-level goal of enhancing financial effectiveness. Work on the business plan and in MnDOT's Central Office during the planning significantly advanced adoption of MnDOT's new budget structure for Metro Maintenance. Establishment of the nine detailed implementation plans, which are subject to refinement as needed, translates the higher level planning into tangible action items with assigned responsibilities.
The clients observed that the consultant team did an excellent job of pulling out a great deal of data, organizing individuals and groups to provide needed information and synthesizing the data into actionable items.