When emailing the SWIFT Help Desk, be sure to include all details regarding the issue. Information to include with your message:
Module (Accounts Payable, Purchase Orders, etc.)
Transaction ID (Voucher ID, PO ID, etc.)
Error Message Print Screen
The SWIFT Help Desk is experiencing intermittent issues with the phone software causing some individuals to remain in the call queue for an extended period of time. If you call the help desk and you are not connected with one of the staff within 10 minutes, please hang up and try your call again. If you are still not connected within 10 minutes, please send an email to the help desk notifying them you are unable to connect.
Additional reference information can be found on the SWIFT website.
SWIFT Update Listserv
The SWIFT Update is sent to SWIFT Agency Sponsors/Project Managers/Readiness Coordinators, Chief Financial Officers, SWIFT Project Team, SWIFT Steering Committee, and Agency Training Managers. It is also sent to a larger listserv composed of SWIFT end users. To be removed or added to the SWIFT Update list, go to the SWIFT Newsletter List.