You will receive a letter indicating how many 15-minute units of PCA services you may use. This letter is called the service agreement letter. It tells you about your service authorization amount. Instructions for understanding this letter are on page one of the PCA Assessment and Service Plan DHS-3244 (PDF).
Your letter includes the effective date of service. You can begin receiving services on that date, if you have named a provider. You have 60 days to choose a provider agency. See Choosing an Agency for more information.
You may appeal a decision about your authorization for services or total units. Details about appeal procedures are included in the service agreement letter. More information and appeals resources are available on DHS Appeals and Regulations.
