Traditional agencies hire, train, schedule and fire your staff. With the PCA Choice option, you have greater control over your staffing and an agency handles the financial matters. Once you decide on the type of agency, you must select a specific agency. If you have not chosen an agency by the date listed on your service authorization, DHS will stop your service authorization.
You can choose a provider agency from a list you may get at your PCA assessment. Lists are also available at MinnesotaHelp.info or from the Disability Hub MN, 866-333-2466, or the Senior LinkAge Line, 800-333-2433.
If you use traditional PCA you can have more than one agency provide your staffing. If you use PCA Choice, you can have only one agency. You cannot use both traditional PCA and PCA Choice at the same time.
You can choose to join or leave PCA Choice or change PCA providers anytime. Contact your local county agency or tribe (PDF) or health plan member services to change from traditional PCA to PCA Choice. Your new and former PCA provider must contact DHS to change your provider.
