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News and updates on DHS efforts to assist Minnesotans to stay healthy and living productively. Subscribe to News from DHS if you would like to be added to a monthly email notification list for department news and website updates.

Public-facing MinnesotaCare Customer Service and Payment Center closes temporarily during peacetime emergency

3/17/2020 6:05:07 PM

The Department of Human Services will temporarily close its public-facing MinnesotaCare Customer Service and Payment Center to help prevent the spread of COVID-19 and ensure the safety of employees and the vulnerable populations DHS serves. 

The MinnesotaCare Customer Service and Payment Center at the Elmer L. Andersen Human Services Building, 540 Cedar St. in St. Paul, closes starting Wednesday, March 18, until further notice. 

Public health care program enrollees can continue to get help with their health care coverage by:

  • Dropping off their documents to maintain their MinnesotaCare coverage in the secure drop-box outside the main entrance of the Elmer L. Andersen Human Services Building. The drop-box is available 24/7. Documents may also be faxed to 651-431-7750 or 651-431-7500.
  • Calling the Health Care Consumer Support team at 651-297-3862 or 800-657-3672.  

Public health care program enrollees have several options to pay their invoices:

  • Pay online at http://payments.dhs.state.mn.us. This option is available to all programs with premiums except Deferred Action for Childhood Arrivals (DACA).
  • MinnesotaCare enrollees only: Pay by phone by calling 651-297-3862 or 800-657-3672.
  • Mail payments:
    • MinnesotaCare enrollees should mail payments to:
      MinnesotaCare
      PO Box 64834
      St. Paul, M​N 55164-0834
    • Enrollees in Medical Assistance for Employed Persons with Disabilities, Alternative Care, Minnesota Senior Health Options (MSHO), Special Needs Basic Care (SNBC) and DACA. should mail payments to: 
      DHS Payments
      PO Box 64835
      St. Paul, MN 55164-8035
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