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MHCP provider news and updates

This page includes news and resources for providers enrolled to serve Minnesota Health Care Programs (MHCP) members. News articles are retained on the Minnesota Department of Human Services (DHS) website for one year. Current messages are linked below.

Systems announcements

Watch this space for information about MN–ITS availability, technical information, and other systems notifications.

MN–ITS Password Security Changes
Effective Monday, September 17, 2018, DHS will move MN–ITS to a new platform. This move includes password security enhancement for MN–ITS users.

As before, MN–ITS users who forget their password or are locked out of their account must contact their account administrator to reset their password. MN–ITS administrators who are locked out of their account still need to call the Minnesota Health Care Programs (MHCP) Provider Call Center to reset their password.

Upcoming password security changes:
Users who log back in after a password reset will be asked to set up three security questions. Having the security questions in place will allow users to change their password themselves in the future without the help of an account administrator. However, users who forget their password or get locked out of their account will still need their administrator to reset the password.

Users will not be able to use the same password they used the last six times they changed it and must wait two days before they can change it again.

Password requirements are as follows:

  • Must be at least 8 characters
  • Must have at least 1 lower case character (passwords are case sensitive)
  • Must have at least 1 upper case character
  • Must have at least 1 number
  • Must use at least 1 special character

    Note: do not use these special characters: <, >, /, {, }, \, |

Please check your bookmarks!
The URL for MN–ITS is: This is not a change. However, if you have an old URL for MN–ITS saved in your favorites, you will no longer be automatically redirected to the MN–ITS login page. Please check your bookmark to be sure you have the correct URL saved. Call the MHCP Provider Call Center at 651-431-2700 or 800-366-5411 with any questions. (pub. 9/13/18)

Current news and updates

Additional information

Visit the following for more information:

If you have questions about this information, call the MHCP Provider Call Center at 651-431-2700 or 800-366-5411.

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