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Continuing Care performance report

Measure: Percent of consumers living in nursing facilities who would recommend their facility to others.

Why this measure is important?

This measure is important to help keep the focus of our work on the people we serve and on meeting their needs.

What is included in the measure?

This measure includes results of an in-person survey of about 14,000 randomly chosen nursing facility residents each year. This is a representative sample of all Minnesota nursing facility residents.

In 2012, almost 76,000 people received nursing facility services. Most people (87 percent) were 65 years or older and 13 percent were aged 18-64.

What does it mean?

Consumers who recommend their facility to others are likely to be satisfied with their overall experience there. In 2012, nine out of ten residents surveyed recommended their facility. This suggests a high level of satisfaction statewide. One out of eight facilities received a perfect 100 percent score.

There is room for improvement. The statewide score dropped almost one point in the past two years. One out of nineteen facilities scored 75 percent or less and the lowest facilities scoring at 46 percent.

How is it calculated?

The measure is the percent of residents surveyed who indicate, "Yes, I would recommend this nursing home to someone who needs care."

Percent of consumers who would recommend their facility to others by graph

Graph of percent of consumers who would recommend their facility to others

Percent of consumers who would recommend their facility to others by table

Year

2005

2006

2007

2008

2009

2010

2011

2012

2013

Percent of consumers who would recommend their facility to others

91.4%

90.8%

90.4%

91.4%

91.1%

91.4%

91.1%

90.6%

90.5%

Data source

Annual Nursing Facility Quality of Life and Satisfaction Survey information maintained by the Nursing Facility Rates and Policy Division.

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