The timeliness of service delivery is one of the desired results associated with two of the Continuing Care Administration’s primary goals in its 2011-2015 Strategic Plan.
This measure includes survey results from people served in at least one of the Deaf and Hard of Hearing Services (DHHS) grant-funded programs that offer:
Assistive technology for adults who are deafblind
Behavioral and emotional assessments for children who are deaf, deafblind or hard of hearing
Mental health programs for adults who are deaf, deafblind or hard of hearing
Mentors for families with children who have hearing loss to learn communications approaches including American Sign Language (ASL)
The survey response rate was 50 percent. Four programs receive funding to provide mental health services. Three others provide support services and technology to people who are deafblind. On average, the combined programs served nearly 500 people per year with a total annual budget of $1.6 million in state grant dollars.
The programs had a slight decline in satisfaction with the timeliness of their service delivery. Two main factors make it hard for providers to improve the timeliness of services. Staff turnover in these specialized services causes delays in providing services because it is difficult finding qualified staff.
Limited funding is another reason. Services may not be available as often and as quickly as consumers need due to budget constraints for many of these providers. DHHS regularly monitors each program’s satisfaction and outcome measures to watch for individual program variations.
Number of survey respondents who respond positively to questions about timeliness of your services divided by the total number of survey responses.
Percent of consumers satisfied with the timeliness of services by graph
Percent of consumers satisfied with the timeliness of services by table
Year |
2008 |
2009 |
2010 |
2011 |
2012 |
2013 |
Percent of consumers satisfied with the timeliness of services |
87% |
81% |
84% |
89% |
89% |
88% |
Data source
Deaf and Hard of Hearing Services Division grantees’ data generated from consumer satisfaction surveys.