skip to content
Primary navigation

Continuing Care performance report

Measure: Percent of consumers satisfied with the quality of services that they received in Deaf and Hard of Hearing Services (DHHS) Division grant-funded programs.

Why this measure is important?

This measure is important to help keep our focus on meeting the needs of the people we serve. Consumer satisfaction is one of the desired results associated with two of the Continuing Care Administration's goals in its 2011-2015 Strategic Plan.

What is included in the measure?

This measure includes satisfaction survey results from people served in at least one of the DHHS grant-funded programs that offer:

  • Assistive technology for adults who are deafblind

  • Behavioral and emotional assessments for children who are deaf, deafblind or hard of hearing

  • Mental health programs for adults who are deaf, deafblind or hard of hearing

  • Mentors for families with children who have hearing loss to learn communication approaches like American Sign Language (ASL)

  • Support services for adults and children who are deafblind.

The survey response rate was 50 percent. Four programs receive funding to provide mental health services. Three programs provide support services and technology to people who are deafblind. One program provides family mentors. On average, the combined programs serve about 500 people per year. The total annual budget is $1.6 million in state grant dollars.

What does it mean?

Consumers in DHHS grant-funded programs are satisfied with the quality of services they receive. From 2008 to 2010, service providers improved the consumers' satisfaction level and maintained that level. With the small number of programs, a change in any one program can have a significant impact on the overall rate.

DHHS regularly monitors each program's satisfaction and outcome measures to watch for individual program variations.

How is it calculated?

Number of survey respondents who respond with 'satisfied' or 'very satisfied' to questions about their satisfaction with the quality of services they receive divided by the total number of survey responses.

Percent of consumers satisfied with quality of services by graph

Graph of the percent of consumers satisfied with quality of services

Percent of consumers satisfied with quality of services by table

Year

2008

2009

2010

2011

2012

2013

Percent of consumers satisfied with quality of services

86%

91%

93%

95%

94%

95%

Data source

Deaf and Hard of Hearing Services Division grantees' data generated from consumer satisfaction surveys

back to top