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Remote support service functions

Examples of remote support service functions:

24-hour emergency assistance

Examples of how service could be provided remotely:

  • Help to solve a problem or to provide an immediate response for the person
  • Provide on-call guidance and verbal instructions to address immediate health and safety needs. This may include areas such as:
    • Medication management
    • Community safety and awareness (pandemic, weather, fire)
    • Behavioral redirection, individualized coping mechanisms by talking with the person about what is causing stress, reminding them of their individualized coping mechanisms (call a loved one, take a walk outside, breathing exercises)

Adult companion services

Examples of how service could be provided remotely:

  • Play a game online with the person
  • Help with problem solving, socialization
  • Provide verbal instructions or cues to the person to help him/her complete a task

Adult day services

Examples of how service could be provided remotely:

  • Provide verbal instructions/prompts related to assistance with activities of daily living
  • Help people find alternatives for leisure or recreation activities that meet stay-home/social distancing guidelines
  • Help with problem solving, socialization
  • Help person develop and maintain informal support systems, community resources and networks
  • Provide verbal instruction related to community safety and awareness
  • Provide individual support to family caregivers

Consumer-directed community supports: personal assistance

Examples of how service could be provided remotely:

  • Check in with the person to provide prompts/reminders to complete necessary tasks or the person’s preferred routines. Reminders could include, but are not limited to:
    • Completing grooming and basic hygiene needs
    • Paying bills, doing laundry, completing household cleaning tasks, ordering groceries, scheduling appointments or setting up transportation
  • Provide verbal instruction, cues or direction to a person by giving step-by-step instructions to help the person complete a task, such as preparing a meal or completing domestic chores and grooming tasks
  • Provide behavioral redirection by talking with the person about what is causing stress, reminding them of their individualized coping mechanisms (call a loved one, take a walk outside, breathing exercises)

For more information about remote CDCS services, see the Clarification of remote services allowed in CDCS during the COVID-19 peacetime emergency webpage.

Day training and habilitation (DT&H)

Examples of how the service could be provided remotely:

  • Provide verbal instructions/prompts related to goals identified in the person’s plan, e.g. life enrichment, socialization/communication, community engagement, independent living, self-preservation
  • Help people find alternatives for leisure or recreation activities that meet stay-home/social distancing guidelines
  • Help the person develop and maintain informal support systems, community resources and networks
  • Provide verbal instruction related to community safety and awareness
  • Provide behavioral redirection, talk with the person about what is causing stress, remind/suggest individualized coping mechanisms (call a loved one, take a walk outside, breathing exercises)

Employment development

Examples of how the service could be provided remotely:

  • Provide employment search assistance and support
  • Help person with development of job applications, resume and cover letters
  • Hold check-in meetings to discuss and review progress with job search and next steps
  • Provide skills training to find and keep a job (e.g., interviewing, using community resources, resume writing, etc.)
  • If assisting with self-employment and microenterprise business development:
    • Help with determining the type of business the person wants to establish
    • Consult with the person about all business development activities and plans
    • Help with choosing and registering an available and marketable business name.

Employment exploration

Examples of how the service could be provided remotely:

  • Identify career education activities to learn about specific types of occupations, job positions and work opportunities
  • Provide ongoing educational information and counseling assistance about jobs/careers that interest the person
  • Identify peer-to-peer mentoring opportunities to meet and learn from people with disabilities who are employed in competitive, community jobs
  • Identify employment education support groups (e.g., job clubs)

Employment support

Examples of how service could be provided remotely:

  • Provide advocacy, negotiation and liaison communication with the employer. This could be done via remote technology regardless if person is still working or not.
  • Develop and strengthen natural work supports. If the person is not working, help them to maintain work relationships—e.g. Skype happy hours.
  • Research and coordinate job-related transportation
  • Work with the employer to design and implement set schedules for ongoing follow-up support, job coach sharing, fading out and monitoring
  • Collect data, documentation and progress reports on a person’s work performance.

Family training and counseling

Examples of how the service could be provided remotely:

  • Facilitate/conduct online training related to developing self-advocacy skills, exercising civil rights, communication techniques, person-centered planning, problem-solving, etc.

Homemaker/home management and homemaker/assistance with ADLs)

Examples of how the service could be provided remotely:

  • Provide prompts to help him/her complete certain tasks (calls to remind someone to do the dishes, change laundry, personal care, etc.)
  • Help person to arrange supply and grocery delivery.

Independent living skills (ILS) training

Examples of how the service could be provided remotely:

  • Provide verbal cueing/instruction related to skill development needs in the areas of life enrichment, socialization/communication, community engagement, independent living, self-preservation.

Individualized home supports

Examples of how this service could be provided remotely:

  • Provide support and training in community participation, health, safety and wellness, household management and adaptive skills. For example, a person who receives services would like to connect with his friends and family via Zoom as part of their community participation goal. Staff provides training on how to use Zoom and provides support during calls, as needed.

In-home family support

Examples of how the service could be provided remotely:

  • Provide verbal/guided instruction to the person who receives services and/or family to help develop, maintain or improve social and adaptive skills, health, safety and wellness
  • Ensure person is maintaining healthy connections with family and friends/support systems
  • Provide support and instruction to the family on skills training and problem solving, self-preservation, maintaining healthy well-being.

Personal support

Examples of how this service could be provided remotely:

  • Check in and provide prompts to ensure person is completing ADLs to ensure overall health and well-being
  • Provide reminders of appointments
  • Help with problem solving
  • Ensure person is maintaining healthy connections with family and friends/support systems
  • Help with accessing transportation as needed
  • Participate in daily indoor and outdoor exercise with the person virtually
  • Ensure the person is exercising social distancing if/when accessing community as appropriate
  • Help the person virtually with grocery shopping or ordering groceries online if that is a new skill
  • Help the person understand current news and media communications
  • Help with use of coping skills.

Positive supports

Examples of how the service could be provided remotely:

  • Provide guided instruction and/or training via video to staff/caregiver to implement programs
  • Provide real-time response (or observation) with staff to implement positive support strategies to address challenging behaviors.
  • Direct observation of a person for data collection, with caregiver support
  • Provide 1:1 communication via phone, video, etc. with person to work on skill building or other tasks identified in the plan
  • Complete assessments and questionnaires (indirect observation) including quality of life assessments
  • Provide fidelity checks on plan implementation
  • Interview (the person or people in their life) for data collection.

Prevocational services

Examples of how the service could be provided remotely:

  • Provide verbal/guided instruction to teach general work skills and concepts such as effective workplace communication, effective social skills and conduct, following directions, problem solving, safety and task completion.

Respite

Examples of how the service could be provided remotely:

  • Facilitate exercise program — indoor and outdoor (online, fitness tracker)
  • Ensure health, safety and well-being
  • Connect them with others to participate in fun group activities
  • Provide emotional support, answer questions, decrease stress levels
  • Ensure they are maintaining a routine.

Specialist services

Examples of how the service could be provided remotely:

  • Provide assessments, program development, evaluation and monitoring services specific to outcomes in the person’s support plan and related to one or more of the eligibility areas
  • Provide online training for staff and caregivers
  • Provide guided instruction via video to staff/caregiver to implement programs.

Structured day services

Examples of how the service could be provided remotely:

  • Provide verbal instructions/prompts related to goals identified in the person’s plan, e.g. life enrichment, socialization/communication, community engagement, independent living, self-preservation
  • Help people find alternatives for leisure or recreation activities that meet stay-home/social distancing guidelines
  • Help the person develop and maintain informal support systems, community resources and networks
  • Provide verbal instruction related to community safety and awareness
  • Provide behavioral redirection, talk with the person about what is causing stress, remind/suggest individualized coping mechanisms (call a loved one, take a walk outside, breathing exercises)

Supported living services (in a person's own home)

Examples of how the service could be provided remotely:

  • Provide support and instruction on skills development related to -preservation, maintaining healthy well-being
  • Provide verbal cueing/instruction related to skill development needs in the areas of household management, food preparation, communication, personal hygiene
  • Provide behavioral redirection, talk with the person about what is causing stress, remind/suggest individualized coping mechanisms (call a loved one, take a walk outside, breathing exercises)
  • Help people find alternatives for leisure or recreation activities that meet stay-home/social distancing guidelines
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