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Pandemic Electronic Benefit Transfer

Potential SNAP/Food Stamp scam text messages discovered

The Minnesota Department of Human Services has been notified about potential SNAP/Food Stamp scam text messages. Please use caution and check the SNAP Changes website and this site for accurate information about SNAP and P-EBT benefits. The U.S. Department of Agriculture (USDA) is looking in to the matter. Read more

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What is P-EBT?

Pandemic Electronic Benefit Transfer (P-EBT) is a temporary food benefit available to Minnesota families with children who would have received free or reduced-price meals if schools were open. Families with eligible children will receive a lump sum payment of $325 per child on a new or existing EBT card to help fill the gap created by a loss of school meals. Families with eligible children will also receive a lump sum payment of $100 dollars per child to help feed their children during the summer when many summer meal programs were closed. The U.S. Department of Agriculture (USDA) has authorized the Minnesota Department of Human Services, the Minnesota Department of Education and Code for America to operate the program. The deadline to apply for these benefits was on July 31, 2020.

Frequently Asked Questions

Will I receive summer benefits?

Families who have been approved for the $325 per child regular P-EBT benefit, may also receive a $100 per child summer benefit in late August. Additional families may also receive this $100 per child summer benefit if they did not receive the $325 per child regular P-EBT benefit, but did receive SNAP or MFIP benefits at any point between March 18, 2020, and July 31, 2020.

Applicants who provided a valid cell phone number when applying for P-EBT benefits may receive a text message about Summer P-EBT benefits.

  • For those who were on SNAP or MFIP at any point between March 17 and July 31, a text message was sent on August 18.
  • For those who applied through the Code for America online application, a text will be sent on Aug. 24.

For those eligible for Summer P-EBT, benefits will be placed on either the EBT card (if on SNAP or MFIP) or the P-EBT card between Aug. 17 and Aug. 28.

To report a lost or stolen EBT or P-EBT card, call 888-997-2227 or visit www.ebtEDGE.com.

I haven’t received my card. Do I need to appeal?

Within the first week of September, the Minnesota Department of Human Services will begin to send denial notices to families. If you provided a valid email address when you applied, the denial notice will be sent to the email address provided. If you did not provide a valid email address, the denial will be mailed to the physical address you provided. Please check your email and postal mail carefully. Your appeal must be complete, including documents, by the date on the denial notice.

The deadline for your appeal depends on how you received your denial notice.

  • Received a denial email: Appeals and documents are due by Sept. 14, 2020.
  • Received a paper denial or have children in private school: Appeals and documents are due by Sept. 18, 2020.

You do not need to appeal if you have not received a denial notice and your children attended a private school. It has taken additional time to match data from private schools. Your case has not yet been decided. Applicants who are denied will be informed by email or letter by mid-September and will have an opportunity to appeal. We anticipate all families with eligible children in private schools will receive their P-EBT benefits by Sept. 30.

If you did not receive P-EBT benefits or a denial notice, and your children did not attend a private school, it is likely that we do not have your correct address. Please complete the P-EBT Help Form and include your current correct address. 

If you received a denial notice and you believe that your child or children are eligible, you will need to file an appeal and provide supporting documentation to confirm eligibility.

How do I appeal my denial of benefits?

If some or all of your children were denied P-EBT benefits and you believe this was in error, you should file an appeal. To appeal, please submit a P-EBT Help Form. Please submit the form even if you submitted one before your denial notice arrived.
You must include documentation of eligibility when you submit your appeal. This documentation will vary depending on your specific circumstances. Examples of documents that verify eligibility for P-EBT benefits during the 2019-2020 school year may include:

  • The free and reduced-priced meal program enrollment letter with each child’s name
  • A letter from your school administrator validating each child’s enrollment in free or reduced-price meals
  • A report card or other school enrollment documentation from your 2019-2020 enrolled school with each child’s name if your child attends a school where all children are certified for free or reduced-price school meals (a community eligibility school).
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Who to call with questions?

P-EBT Hotline

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The P-EBT phone hotline has closed as of July 31, 2020. For assistance please, submit questions on the P-EBT Help Form and staff will follow up with you by phone or email. Please include as much information as possible, as this will help us resolve your question more quickly. If you do not have access to a computer or internet and need assistance with the web form, you can contact either Hunger Solutions at 1-888-711-1151, or Second Harvest Heartland at 1-844-764-5513. 

Support offered through the P-EBT Help Form includes:

  • Help activating your card, if your issue could not be resolved by EBT Edge
  • Help with issues related to address changes
  • Help if there were errors made when entering your child’s date of birth or name
  • Information on what to do if you received a duplicate card
  • Information on what to do if you received an incorrect benefit amount
  • General questions about Summer P-EBT benefits.

Submit questions on the P-EBT Help Form

EBT Edge Customer Service

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For EBT card support, call 888-997-2227 or visit www.ebtEDGE.com. Customer service is available 24 hours per day, seven days per week. EBT Edge can help you:

The EBT Edge mobile application is available for IOS and Android at www.FISGLOBAL.COM/EBTEDGEMOBILE.

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