Health care coverage
Get help with your health care application
If anyone in your household already has Medical Assistance (MA) or MinnesotaCare (MCRE), do not submit a new application. Instead, call your agency or HCCS regarding case-specific questions or to report changes.
- If any covered household members have Medical Assistance, contact your County or Tribal agency. Counties and Tribes manage all MA cases including your household members on MinnesotaCare.
- If all covered household members have MinnesotaCare, contact DHS Health Care Consumer Support (HCCS). DHS Health Care Consumer Support manages MinnesotaCare-only cases. (no MA)
Common online application error messages
Before you call, check these common application error messages to see if that fixes your problem.
403 – “Forbidden” error
What does this mean: Access to the page is restricted, often due to permission or a browser issue.
How to fix:
- Clear your browser cache and cookies.
- Try a different browser.
400 – Unhandled service exception error
What does this mean: Something in the application didn’t follow the system rules or your session data became corrupted.
How to fix:
- If you see this on the Application summary screen: Return to Home and start a new application.
- On any other screen: Clear your browser cache and cookies or try a different browser.
500 – Unhandled service exception error
What does this mean: The server had an unexpected problem, such as high traffic or a system error.
How to fix:
- Clear your browser cache and cookies.
- Try again later.
Authorization failed
After attempting to submit online application.
What does this mean: You may already have an active application or open case in our system.
How to fix: Call the number listed on your application confirmation or by calling the DHS Contact Center at: 651-478-8348 or 833-880-1001.
Unhandled user error
What does this mean: The system crashed because the browser’s “Back” button was used instead of the system navigation buttons.
How to fix:
- Select the Minnesota logo in the upper left to continue.
- Use the system navigation buttons instead of your browser’s “Back” button.
Clearing browser cache and cookies
What are they?
- Cookies: Small bits of information a website saves so it can remember you.
- Cache: Browser’s temporary storage that helps pages load faster.
Desktop computer browsers
Microsoft Edge
- Open Edge → Click the three dots (…) in the upper right.
- Select Settings → Privacy, search and services.
- Under Clear browsing data, click Choose what to clear.
- Select Cookies and other site data and Cached images and files.
- Click Clear now.
Google Chrome
- Open Chrome → click the three dots (⋮) in the upper right.
- Select Settings → Privacy and security → Clear browsing data.
- Choose All-time as the time range.
- Select Cookies and other site data and Cached images and files.
- Click Clear data.
Mozilla Foxfire
- Open Firefox → click the three lines (☰) in the upper right.
- Select Settings → Privacy and security.
- Scroll to Cookies and site data → click Clear data.
- Select Cookies and site data and Cached web content.
- Click Clear.
Mobile device browsers
Microsoft Edge
- Open Edge → click the three dots (…) → Settings → Privacy and security → Clear browsing data.
- Select Cookies and cached files.
- Click Clear now.
Google Chrome
- Open Chrome → click the the three dots (⋮) (Android) or (…) (iPhone).
- Click History → Clear browsing data.
- Choose All time as the time range.
- Select Cookies and cached images.
- Click Clear browsing data.
Mozilla Foxfire
- Open Firefox → click the three lines (☰) in the upper right.
- Select Settings → Privacy and security.
- Scroll to Cookies and site data → click Clear data.
- Select Cookies and site data and Cached web content.
- Click Clear.
Need help with your online application or account?
If you are having trouble with your online application or navigating your online account, contact the DHS Contact Center:
- 651‑478‑8348
- 833‑880‑1001 (toll‑free outside the Twin Cities)
Get help from a navigator
MNsure-certified navigators are trained experts who provide free help with health insurance applications and enrollment through local and trusted community organizations.
Navigators specialize in helping Minnesotans apply for and enroll in Medical Assistance and MinnesotaCare, which are free or low-cost public health care programs for people with low incomes. Services from MNsure-certified navigators are always free.
Navigators can help you:
- Fill out your application
- Enroll in health insurance
- Renew your health insurance
- Report life changes like a job change or new baby
- Keep your account up to date
- Explain program rules and proofs needed