To make the human services more understandable and approachable for clients and potential clients, the Minnesota Department of Human Services aims to make its systems more intuitive, streamlined and human-centered. These efforts are impossible without participation by and collaboration with partners, communities and others as we move toward integrated services for the people who need them.
In the early stages, we and our partners are planning to design a new digital “front door” to access services in Minnesota. One of the first tools under development is a self-service needs tool to make it easier for Minnesotans to locate available programs and services based on their unmet needs. The tool also anticipates referral information to resources so people can take action in real time. With about ten brief yes or no questions, the tool will not determine eligibility for programs, but it will put people down the right path to accessing them.
Read about a shared vision