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In the years ahead

As we move farther on the journey, we are working toward the following values, benefits and results:

  • Approachable new ways to access human services programs
  • Statewide initial screening questionnaire focused on helping with unmet needs 
  • Efficient data collection process with intuitive features
  • Uniform data security and privacy standards, and secure data collection and access
  • Individual goal-setting based on a person’s unique needs, with personal progress measurement over time
  • Proactive approach that supports continuous improvement at all levels
  • Personalized experiences for people and community partners, including 24/7 online information access, choices and paths to action through a online accounts
  • Services of all types — from in-person to online — delivered in a flexible, comprehensive system that supports individual needs and goals.

Read more about the vision for Minnesota’s integrated service model


To make this happen

The modernization plan focuses on three key concepts to drive us toward connected services:

  • Engage: Leverage expertise and work with human services system partners, along with communities experiencing disparities, to build an inclusive, accessible human services delivery system.
  • Redesign: Use human-centered design principles to transform business and technology processes and systems to better serve our clients.
  • Align: Move forward together to align people, structures and resources around the strategic vision for modernization.

The modernization plan contains several initiatives that require partnership with community organizations and system users, and has a central focus on equity and measurement throughout all efforts.

Read more about the statewide, collaborative Human Services Modernization Strategic Plan

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