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Airport Accessibility


  • Hosted the Travelers with Disabilities Advisory Committee: Journey to Equitable Access webinar with Phil Burke and Andrew Palmberg. 


  • Jessalyn Akerman-Frank shared input on phone solutions for deaf and hard of hearing travelers at the airport. 
  • A second deaf person, Anne Sittner Anderson, participated in an FAA-mandated crash simulation exercise. Andrew Palmberg became the first deaf person to be an evaluator during the crash simulation.


  • MSP Airport enabled Video Remote Interpreting (VRI) functions on their Traveler's Assistance volunteer's tablet at all information booths in order to assist travelers who are deaf, deafblind, or hard of hearing at the information booth for questions they may have such as where to find their gate, concessions, service dog relief areas, etc. 


  • MSP Airport announced that additional looping has been added to the airport for hearing aid users and Video Remote Interpreting (VRI) was rolled out at Traveler Assistance Stations. In addition, MSP has already been providing captions but now the federal government finally required that all airports require closed captions everywhere. The Metropolitan Airport Commission has been a great partner in providing access.


  • Established a permanent Advisory Committee with a deaf, deafblind and hard of hearing representative at Metro St. Paul Airport (MSP). MNCDHH worked collaboratively with the Metropolitan Airports Commission to make MSP Airport compliant with the U.S. Department of Transportation Air Carrier Access Act rules. We assigned staff, created committees of people with disabilities. Now MSP Airport is considered to be one of the most accessible airports in the world. They have visual paging throughout the airport, service animal relief stations inside the airport; American Sign Language has been added to the hundreds of languages that are available.
  • The first deaf person, Andrew Palmberg, participated in an FAA-mandated crash simulation exercise. 
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