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Minnesota Relay

Telecommunications providers

Telecommunication Providers, including interconnected Voice over Internet Protocol (VoIP) and wireless service providers – serving Minnesota consumers must comply with state and/or federal regulations requiring notices to customers regarding Minnesota Relay (Telecommunications Relay Services) and the Minnesota Telephone Equipment Distribution (TED) Program.

Annual Notices to Customers

Letter to Providers Regarding Annual Notices to Customers (.pdf)

Information to Include in Annual Notices to Customers and Telephone Directories (.docx)

Sample Annual Notices to Customers (.pdf)

FAQ for Annual Notices to Customers (.pdf)

Compliance Form For Annual Notices to Customers (.pdf)

Interexchange Carriers

The FCC mandates that Telecommunications Relay Services (TRS) users shall have access to their chosen interexchange carrier through TRS, and to all other operator services, to the same extent that such access is provided to voice users.

Interexchange Carrier of Choice Information (.pdf) 

Information detailing steps necessary to ensure your services can be accessed by TRS users.  47 C.F.R. 64.604 (b)(3) states: "TRS users shall have access to their chosen interexchange carrier through the TRS, and to all other operator services, to the same extent that such access is provided to voice users."

Interexchange Carrier of Choice List for Traditional Relay Services (except CapTel)

A list of carriers available for long distance Minnesota Relay calls (except CapTel)

Interexchange Carrier of Choice List for CapTel Relay (.pdf) 

A list of carriers available for long distance CapTel releay calls

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