After an Accident
Settling a dispute with your insurance company
If you disagree with whether or not your insurance company has met its requirements under the law when repairing your vehicle, talk with your adjuster first. If you are unable to to resolve your concern, contact our Consumer Services Center.
To take some of the guesswork out of a tense situation, the NAIC has developed WreckCheck,a new, free mobile app for iPhone® and Android® smartphones. The new app outlines what to do immediately following an accident and walks users through a step-by-step process to create their own accident report. The app directs them to capture photos and helps document and share only what is necessary to file an insurance claim. Users can even email their completed reports to themselves and their insurance agents.
No smartphone? NAIC offers a downloadable accident checklist (.pdf) and tips for staying calm, safe and smart on the road.