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Frontier Bill Credits

Current and Former Frontier Customers Eligible for Rebates or Bill Credits

The Minnesota Public Utilities Commission (PUC) approved a settlement negotiated by the Minnesota Department of Commerce and Frontier Communications that holds Frontier accountable for its service quality and reliability issues, as well as providing refunds or bill credits to customers (and former customers) for certain past problems.  Frontier will notify its existing Minnesota customers, but former customers may also claim a refund.

Customers must send in a Claim Form by mail at the address provided on the form, or electronically on the Frontier website. Frontier must review the claim and respond within 90 days of receipt. 


Filing a Claim

On April 13, 2020, Frontier mailed a claim form to current and some former customers. If any of the situations listed on the claim form happened to you, and you have not previously received a bill credit, here are the steps to file a claim:

  1. Complete the online claim form or print and fill out the form by July 20, 2020. 
  2. If using the paper form:
    • Return the completed form with copies of any past bills. (Please note: past bills are requested, but not necessary, in order to receive a credit or refund.
    • Mail the form and copies of your bills to:
      Frontier Communications
      P.O. Box 5166
      Tampa, FL 33675
  3. If you have questions about how fill out the form, contact Frontier Customer Service at 1-877-414-4777 or the Minnesota PUC at 1-800-657-3782 or locally at 651-296-0406.

The categories for which a former or current Frontier customer may claim a refund or bill credit are:

Ongoing Investigation

The above categories of complaint addressed a significant portion of the complaints received from Frontier’s Minnesota consumers. But, consumers should be aware that the Department is continuing to investigate issues that were not settled.

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