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Complaint Process and Filing

Information regarding occupational therapists and occupational therapy assistants who may be in violation of the Minnesota Occupational Therapy Act (Minn. Stat. § 148.6401-148.6450), comes to the attention of the Board through written complaints/reports. Complaints/reports may be filed by anyone.
 
The Board is mandated to investigate all jurisdictional complaints against individuals it regulates. In other words, if the complaint alleges a violation of the Occupational Therapy Act, the complaint will be investigated.
 
An example of a non-jurisdictional compliant is one which alleges an excessive fee for services performed. The Board does not have the authority to determine how much an occupational therapist charges for services. Health care professionals and facilities are required by law to report conduct which may be grounds for disciplinary action under the Minnesota Occupational Therapy Act (Minn. Stat. § 148.6449) describes the reporting obligations for licensed health professionals. 
 
If you have a concern about an occupational therapy practitioner you may want to consider some of the following actions:
  • If appropriate, speak with the practitioner directly.
  • Express concerns to the licensee's employer or supervisor.
  • Do you believe the concerning behavior is related to a health issue? An appropriate referral may be to the Health Professionals Service Program. Detailed information provided below.
  • File a complaint with the Board. 
To open a complaint, the Minnesota Board of Occupational Therapy Practice asks that you thoroughly complete the form below, sign as indicated and submit along with all relevant documentation by email or U.S. mail to:
 
Minnesota Board of Occupational Therapy Practice
2829 University Ave SE, Suite 415
Minneapolis, MN 55414
 occupational.therapy@state.mn.us
 
 
In your complaint documentation, provide a thorough description of your complaint: 
  • Describe the incident that prompted you to file a complaint.
  • Include the name(s) of the practitioner(s) and the facility/location of the incident(s).
  • If possible, include the names and phone numbers of others who may have witnessed the incident(s) or have additional information.
  • Include copies of any supporting documents.
  • Sign and date the complaint form in the designated locations.
  • If you have concerns about completing the "Authorization to Inform" document, contact the Board office directly.

Health Professionals Service Program

 
In 1994, legislation for the Health Professionals Services Program (HPSP), Minn. Stat. § 214.31-214.37, was approved. HPSP serves several boards, including the board of Occupational Therapy Practice. 
 
HPSP is a non-disciplinary approach to monitoring health care practitioners who are unable to practice with reasonable skill and safety by reason of illness, use of alcohol, drugs, chemicals, or any other materials, or as a result of any mental, physical, or psychological condition. 
 
Referrals to HPSP may occur by a licensee, a colleague, an employer, family member, or the licensing board. Participation in HPSP is not permitted for certain licensees, including those accused of sexual misconduct or those who have been terminated from HPSP for non-compliance. 
 
If a referral to HPSP is deemed appropriate you may visit their website at: https://mn.gov/boards/hpsp/ or contact them at:
 
HPSP
1380 Energy Lane, Suite 200
Saint Paul, MN 55108
Tel: 651-643-2120
Fax: 651-643-2163
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