Only you can determine if it is worth your time and effort. The Board takes every complaint very seriously and can only become aware of complaint (or situation) if we are notified. Once the Board is notified of the complaint, we can start investigating the complaint.
The Board will notify you once your complaint has been received. Board staff will determine if your complaint is within the Board's jurisdiction. If it is not within the Board's jurisdiction, the file is referred to the Complaint Committee for dismissal. If the Board has jurisdiction, the complaint is investigated.
The person or business the complaint is against has the opportunity to respond. Then the Board Complaint Committee reviews the case. If there is insufficient or no evidence of a violation, the complaint is dismissed. If there is sufficient evidence of a violation, the Board Complaint Committee determines penalties.
No. The Board's authority is limited to the investigation of allegations that MN Statute 155A or MN Rules 2105 or 2110 have been violated. The statute and rules do not address the customer's satisfaction with a haircut, color, facial, permanent, hair removal/waxing, manicure or pedicure or other licensed service.
Not by the Board. If the Board Complaint Committee determines that a violation of MN Statute 155A or MN Rules Chapters 2105 or 2110 occurred, a civil penalty may be imposed. Penalties are paid to the state's general fund. The Board does not have the authority to require a licensee to reimburse a customer.
However, salons are required to carry liability insurance, and customers who have been injured may want to contact an attorney and/or salon's insurance carrier to make a claim if appropriate.