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An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Provides a fair, neutral and transparent environment between state and county agencies and families of color in Minnesota Each of the following communities has an Ombudsperson: the Indian Affairs Council, the Chicano Latino Affairs Council, the Council on Black Minnesotans, and the Council on Asian-Pacific Minnesotans An Ombudsperson is an independent government official responsible for reviewing government and government-regulated agencies in an effort to ensure that their practices are fair, reasonable and appropriate. To do this, the ombudsman: * Receives complaints solely active child protection investigations and/or court cases * Reviews and investigates complaints * Makes recommendations to the agencies to resolve the complaints Types of issues Office of the Ombudspersons for Families can assist with: * Child Protection matters - Child out-of-home placements and foster care issues * Unjust or discriminatory treatment by child protection services related to an active case Cannot help with: * Cannot give legal advice * Cannot investigate court decisions * Does not investigate attorneys, police, judges, or elected officials, or their decisions and actions * Does not investigate federal agencies

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

Works to educate, empower and advocate for recipients of long-term care services and those seeking long-term care services and supports. Serves people in long-term care settings: nursing homes, board and care homes, those living in assisted living settings, customized living or foster care, and people receiving home care services. Resolves problems and improves long-term care service quality by working with consumers and caregivers. The resident directs the work of the Office by working with Regional Ombudsmen and Certified Volunteer Ombudsmen statewide. Free service of the Minnesota Board on Aging available to all Minnesotans receiving licensed long-term care age 18+. * Resolves disputes through: - Mediation - Negotiation - Education or referral to appropriate state or federal enforcement agencies or legal services * Resolves complaints about: - Abuse, neglect and financial exploitation - Rights, dignity, and consumer choice * Provides information and education about: - Consumers' rights, laws and regulations - Financing of health care and long-term care services through written materials - Individual consultation or public speaking * Advocates to better meet consumer needs through reform of state and federal legislation and the health care and social services system * Trains and oversees volunteers assigned to nursing homes and assisted living facilities

Report suspected maltreatment of vulnerable adults to the Minnesota Adult Abuse Reporting Center (MAARC) at (844) 880-1574. A vulnerable adult can be anyone over age 18 who: * Has a physical, mental or emotional condition that makes it difficult for the person to meet their own needs for food, housing, clothing, health care, or safety without assistance, and because of condition and need for assistance they may be vulnerable to maltreatment * Is in a hospital, nursing home, transitional care unit, assisted living, housing with services, board and care, foster care or other licensed care facility * Receives services licensed by the Minnesota Department of Health (MDH) or Minnesota Department of Human Services (DHS) such as home care, day services, personal care assistance or other licensed service Maltreatment includes: * Abuse, including physical, emotional and sexual abuse, use of restraints, involuntary seclusion or punishment, or unexplained injury * Neglect, including failure to provide the food, shelter, clothing, health care or services needed for their health, safety or comfort because of neglect by a caregiver with responsibility to do so, or because the vulnerable adult cannot meet their own needs * Financial exploitation, including theft, fraud, scams, or withholding of money or property and/or use of money or property not for the vulnerable adult's benefit

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

If you have trouble resolving a tax issue with the Department of Revenue and have exhausted all other administrative remedies, the Taxpayer Rights Advocate may be able to help. The advocate will listen to your problem, examine your situation, check department records and discuss your complaint with you. If you need a person to assist you, or if the department is being unresponsive, they can step in to help. Sometimes the help might be simply to connect you with the right person in the department's appropriate division.

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION The Crime Victim Justice Unit investigates complaints from crime victims about decisions and actions of criminal justice professionals. Assistance includes: * Information and referral - Information on crime victim statutory rights - Referral to crime victim services * Help navigating the criminal justice system - Information about procedures and practices of all aspects of the criminal justice system - Explanation of the roles of law enforcement, prosecutors, judges, and others

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

The Adult Protection Unit provides training and education on the Minnesota Vulnerable Adult Act to the public, service providers, law enforcement and state agencies. The Unit supports adult protection programs administered by counties and tribal nations through policy guidance, training, decisions tools, case consultation and partnership for outcome measurements. The Unit also supports the Vulnerable Adult Maltreatment Review Panel. The Minnesota Adult Abuse Reporting Center (MAARC) is under this unit. The team also provides summary data on response for adults referred to MAARC as vulnerable and maltreated.

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Investigates complaints that involve child protection cases, including placement, public education and housing issues related to child protection that impact American Indian children and families.

The Ombudsperson Office works with people who are enrolled in a managed health care plan for their Medical Assistance (MA) or MinnesotaCare benefits. The ombudsperson can: * Help you navigate and understand your health care coverage * Help you communicate and work with your health plan * Help you identify your options * Help you understand your rights * Help you with access, service and billing questions * Provide education on navigating the health care system * Inform members about the process for filing a grievance, health plan appeal and state appeal

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION This independent organization within the Internal Revenue Service (IRS) is here to protect your rights as a taxpayer, and help you with tax problems you can't resolve on your own.

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION The office handles complaints from anyone, prioritizing concerns from young people about their rights, care, safety, and placement in Minnesota foster care, including youth in Extended Foster Care and those who have recently aged out of care. Handles complaints for people in foster care regarding: * Services receiving or should be receiving * Rights that are being violated or ignored * Concerns about living conditions Listens to people in foster care about concerns * Considers all sides of a question in an impartial way * Provides information and resources * Helps to answer questions about rights in foster care * Investigates complaints in a fair and neutral manner * Makes recommendations to agencies and workers * Writes reports to the governor, legislature, and the public * Follows requirements for confidentiality and data privacy * Communicates what happens after a complaint is submitted