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An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

Information for clients, families and caregivers including: * File a complaint * View complaint and survey findings * Verify a license or credential * Find a facility or provider * Find a funeral home * Bill of Rights * Resident and provider resources * Electronic Monitoring Consent Information for consumers about choosing a facility including: * Find a facility or provider * Minnesota assisted living and home care provider surveys * Minnesota Nursing Home Report Card * Minnesota Assisted Living Report Card

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law