Minnesota Board on Aging (MBA)
Office of Ombudsman for Long-Term Care
540 Cedar St, St. Paul, MN 55155
Eligibility
Hours
Application process
Intake for all callers: (651) 431-2555 or (800) 657-3591
Fees
Service is free
Service area
Dodge County, MN
Goodhue County, MN
Houston County, MN
Kanabec County, MN
Koochiching County, MN
Lincoln County, MN
Nicollet County, MN
Olmsted County, MN
Otter Tail County, MN
St. Louis County, MN
Aitkin County, MN
Cass County, MN
Jackson County, MN
Le Sueur County, MN
Morrison County, MN
Nobles County, MN
Norman County, MN
Polk County, MN
Scott County, MN
Traverse County, MN
Watonwan County, MN
Big Stone County, MN
Carver County, MN
Chippewa County, MN
Cook County, MN
Crow Wing County, MN
Mille Lacs County, MN
Pope County, MN
Renville County, MN
Rock County, MN
Roseau County, MN
Stearns County, MN
Anoka County, MN
Chisago County, MN
Clay County, MN
Grant County, MN
Kandiyohi County, MN
Marshall County, MN
Pine County, MN
Pipestone County, MN
Redwood County, MN
Steele County, MN
Wright County, MN
Becker County, MN
Fillmore County, MN
Mahnomen County, MN
Mower County, MN
Pennington County, MN
Rice County, MN
Todd County, MN
Wabasha County, MN
Washington County, MN
Wilkin County, MN
Winona County, MN
Brown County, MN
Clearwater County, MN
Dakota County, MN
Faribault County, MN
Freeborn County, MN
Isanti County, MN
Itasca County, MN
Kittson County, MN
Lake of the Woods County, MN
Martin County, MN
Yellow Medicine County, MN
Beltrami County, MN
Blue Earth County, MN
Carlton County, MN
Cottonwood County, MN
Lac Qui Parle County, MN
McLeod County, MN
Ramsey County, MN
Sherburne County, MN
Stevens County, MN
Swift County, MN
Wadena County, MN
Benton County, MN
Douglas County, MN
Hennepin County, MN
Hubbard County, MN
Lake County, MN
Lyon County, MN
Meeker County, MN
Murray County, MN
Red Lake County, MN
Sibley County, MN
Waseca County, MN
Other Information
Specialization
Description
Works to educate, empower and advocate for recipients of long-term care services and those seeking long-term care services and supports. Serves people in long-term care settings: nursing homes, board and care homes, those living in assisted living settings, customized living or foster care, and people receiving home care services. Resolves problems and improves long-term care service quality by working with consumers and caregivers. The resident directs the work of the Office by working with Regional Ombudsmen and Certified Volunteer Ombudsmen statewide. Free service of the Minnesota Board on Aging available to all Minnesotans receiving licensed long-term care age 18+. * Resolves disputes through: - Mediation - Negotiation - Education or referral to appropriate state or federal enforcement agencies or legal services * Resolves complaints about: - Abuse, neglect and financial exploitation - Rights, dignity, and consumer choice * Provides information and education about: - Consumers' rights, laws and regulations - Financing of health care and long-term care services through written materials - Individual consultation or public speaking * Advocates to better meet consumer needs through reform of state and federal legislation and the health care and social services system * Trains and oversees volunteers assigned to nursing homes and assisted living facilities
Last Update
12/04/2025
Providing organization
Minnesota Board on Aging (MBA)