DESCRIPTION: Works to educate, empower and advocate for recipients of long-term care services and those seeking long-term care services and supports. Serves people in long-term care settings: nursing homes, board and care homes, those living in assisted living settings, customized living or foster care, and people receiving home care services. Resolves problems and improves long-term care service quality by working with consumers and caregivers. The resident directs the work of the Office by working with Regional Ombudsmen and Certified Volunteer Ombudsmen statewide. Free service of the Minnesota Board on Aging available to all Minnesotans receiving licensed long-term care age 18+. * Resolves disputes through: - Mediation - Negotiation - Education or referral to appropriate state or federal enforcement agencies or legal services * Resolves complaints about: - Abuse, neglect and financial exploitation - Rights, dignity, and consumer choice * Provides information and education about: - Consumers' rights, laws and regulations - Financing of health care and long-term care services through written materials - Individual consultation or public speaking * Advocates to better meet consumer needs through reform of state and federal legislation and the health care and social services system * Trains and oversees volunteers assigned to nursing homes and assisted living facilities