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Minnesota Board on Aging (MBA)

Office of Ombudsman for Long-Term Care

540 Cedar St, St. Paul, MN 55155

Eligibility

Serves adults who are:
  • Residents of nursing homes and boarding care homes, including Veteran's homes
  • Home care consumers
  • In-home services
  • Assisted living facilities
  • Housing and Urban Development (HUD) exempt supportive living facilities
  • Those seeking long-term services and supports
  • Adult day services
  • Adult foster care
  • Medicare beneficiaries who have concerns about getting into or being discharged from hospitals

Hours

8:00am - 4:30pm, Monday - Friday

Application process

Intake for all callers: (651) 431-2555 or (800) 657-3591

Fees

Service is free

Site Service Area

Statewide

Other Information

Specialization

  • Older adults
Works to educate, empower and advocate for recipients of long-term care services and those seeking long-term care services and supports. Serves people in long-term care settings: nursing homes, board and care homes, those living in assisted living settings, customized living or foster care, and people receiving home care services. Resolves problems and improves long-term care service quality by working with consumers and caregivers. The resident directs the work of the Office by working with Regional Ombudsmen and Certified Volunteer Ombudsmen statewide. Free service of the Minnesota Board on Aging available to all Minnesotans receiving licensed long-term care age 18+.
  • Resolves disputes through:
  • Mediation
  • Negotiation
  • Education or referral to appropriate state or federal enforcement agencies or legal services
  • Resolves complaints about:
  • Abuse, neglect and financial exploitation
  • Rights, dignity, and consumer choice
  • Provides information and education about:
  • Consumers' rights, laws and regulations
  • Financing of health care and long-term care services through written materials
  • Individual consultation or public speaking
  • Advocates to better meet consumer needs through reform of state and federal legislation and the health care and social services system
  • Trains and oversees volunteers assigned to nursing homes and assisted living facilities

Last Update

12/04/2025

Providing organization

Minnesota Board on Aging (MBA)