DESCRIPTION: An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION Receives and investigates complaints against government and government regulated agencies and its officials Assists with the following: * Service concerns or complaints * Knowing your rights * Grievances * Access to appropriate services * Ideas for making services better * Review guardian actions * General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance Minnesota State law protects people from retaliation that make complaints in good faith. Medical Review - Death and Serious Injury Reporting * An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident Civil Commitment Training and Resource Center (CCTRC) * Helps with information on the Civil Commitment and Treatment Act and related law