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Metro Bus - St. Cloud Metropolitan Transit Commission

Transportation - Dial-a-Ride

665 Franklin Ave NE, St. Cloud, MN 56304

Eligibility
To be eligible for Specialized Service an individual:
  • Must be unable to board, ride, or disembark a Fixed Route Metro Bus, or access the Fixed Route system due to a combination of a disability and physical barrier (i.e. distance to bus stop, terrain, etc.)
  • Use a personal oxygen supply or ventilator
Application process
Advanced reservations required. Must be certified to use. Call (320) 252-1010 to request an application or fill out online. An in-person interview to determine eligibility is also required. After eligibility is approved call (320) 252-1010 up to 7 days in advance to schedule a ride.
Fees
Current fare information is available online.
Site Service Area

St. Cloud, Sartell, Sauk Rapids and Waite Park

Other Information

Payment

  • Private pay

Transportation

  • Vehicle ramp access
  • Wheelchair access
  • Assist passengers to and from vehicle

Specialization

  • Disabilities
Transportation program that provides rides for people in and around their community. Learn more about transportation costs that are covered through waivers in the Community-Based Service Manual. MORE INFORMATION Shared ride service for qualified individuals with disabilities. Dial-a-Ride is available 7 days a week for those who are unable to ride the regular fixed route bus system. It is a door-through-door driver-assisted transportation service.
  • Users of Specialized Service must complete an application process to determine eligibility before using the service
Service area can be viewed online, on the Dial-a-Ride service area map Service hours: 5:00am - 10:15pm, Monday - Friday; 7:45am - 6:30pm, Saturday; 8:45am - 5:45pm, Sunday Call Center hours: 6:00am - 5:00pm, Monday - Friday; 8:00am - 5:00pm, Saturday - Sunday Live Chat tool: 6:00am - 8:00pm, Monday - Friday; 8:00am - 5:00pm, Saturday - Sunday
Last Update
02/05/2026
Providing organization
Metro Bus - St. Cloud Metropolitan Transit Commission