Centers for Medicare and Medicaid Services
Ombudsman - Medicare Concerns
7500 Security Blvd, Baltimore, MD 21244
Eligibility
Any Medicare beneficiary with a question or complaint
Application process
Visit the website to learn how to request help and get contact information or call 1-800-MEDICARE ((800) 633-4227).
Site Service Area
Nationwide
Other Information
Specialization
- Disabilities
Payment
- Free / no cost to everyone
The Medicare ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the service provider to resolve issues, offer information about Medicare rights and protections, and improve customer service.
Helps to resolve a question or complaint about:
- Original Medicare (Medicare Beneficiary Ombudsman)
- Durable Medical Equipment (DME) (Competitive Acquisition Ombudsman)
- Prescription drugs and medical technology products (Medicare Pharmaceutical and Technology Ombudsman)
Last Update
03/17/2026
Providing organization
Centers for Medicare and Medicaid Services