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Continuous Improvement

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The Department of Administration is committed to bringing systematic innovation and continuous improvement (CI) methodologies to state and local government. To this end, Admin created the Minnesota Office of Continuous Improvement (MNCI) in late 2007 to act as the State's central office of CI. The CI approach aims to refine processes, reduce waste and ensure the highest levels of efficiency and performance within an organization. The principles originated in the worlds of business and manufacturing, and the State has modeled its approach after those used by a number of Minnesota's leading private sector companies, including General Mills.

MNCI offers training to state employees on the basics of CI principles. We also help state offices and teams identify, coordinate, facilitate, and implement process improvement projects.

To date, Admin has trained over 8,500 government employees in CI principles and skills. We've assisted with over 500 events and projects through coordination, planning, facilitation, and co-facilitation. All told, we've connected with state agencies, cities, counties, schools, and colleges all across the state to talk about continuous improvement. These efforts have real results, saving money, and staff time while improving the quality of State services.

Learn more about our work and find out how you can get involved using the links below.

Office of CI

The home page for the state's Office of Continuous Improvement. Go here to learn more about CI and the State's efforts in this area.


CI training sessions are available for all state employees, as well as other public sector employees, free of charge. Register today!

Success Stories

Continuous improvement (CI) methods are helping drive real reforms and improvements across Minnesota state government. Check out these examples of CI in action.


Whether you're looking for problem-solving tools, presentations and handouts, or other CI resources, we've got you covered.


A rundown of past CI events, projects, and other success stories and achievements from across the State.


Have questions about training, event facilitation, or other CI services? Contact our Office of CI staff for assistance.

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