Problem Solving Tools is a half-day training session that teaches participants a non-blaming method and set of tools to identify and solve small to large scale process problems at their source. Components covered include:
- Recognizing process problems
- Identifying and using the right tool to uncover the root causes of a problem
- Brainstorming solutions
- Prioritizing solutions
- Developing an implementation plan
- Monitoring and sustaining results
All course materials may be found by visiting the CI Resource Library.
Approximately three and a half hours.
There is no cost for public sector employees to attend this training.
For more information and to register
Course details and registration are available on the State of Minnesota's Enterprise Learning Management (ELM) system, accessible within the Employee Self Service Portal
. For information on accessing ELM and registering for courses, see our Registration page