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Human-centered Design in CI

Course Overview

Are you looking for customer-focused tools to create new and innovative problem-solving solutions? Human-centered Design (HCD) is a process that starts with the customers you serve and ends with new solutions that are focused on customer needs.

In this course you will learn to understand a problem from the most important perspective...your customer! You will practice how to integrate the customers experience in every step of a problem-solving process.

This course was designed to be highly interactive! Learners will be asked to participate and immerse themselves in a case study to practice HCD tools and concepts.

Course Objectives

  • Develop a better understanding of the Human-centered Design process
  • Understand how HCD is integrated into CI problem-solving work
  • Learn how developing empathy for your customer will lead to designing a solution that best meets their needs
  • Build your skills with CI tools that incorporate HCD principles



Training Length

Approximately three and a half hours.


There is no cost for public sector employees to attend this training.

For more information and to register

Course details and registration are available on the State of Minnesota's Enterprise Learning Management (ELM) system, accessible within the Employee Self Service Portal. For information on accessing ELM and registering for courses, see our Registration page.
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