Continuous improvement (CI) methods are helping drive real reforms and improvements across Minnesota state government. Look no further than the success stories below for examples of CI in action.
The HIVE is a low cost, durable remote control operated camera built from off the shelf parts. It provides better data to reduce the cost of managing the pipes and culverts under and adjacent to the state's roads. Better data results in cost-effective repair decisions at the right time. The HIVE allows full visual inspection of small diameter culverts (12"-30") which, due to their size, did not allow for a person to enter the culvert to see the culvert condition under the road.
One example of when the HIVE resulted in a more efficient repair decision was a metal culvert failure on HWY 26 where rusted holes in the bottom of the culvert caused a hole in the roadway shoulder. The initial inspection suggested the rust and holes were present all the way through the culvert. However, the HIVE helped show that the only last 12 ft. were in poor condition. Therefore, the repair was about $1,000 as opposed to a $45,000 culvert replacement.
The innovation of the HIVE will continue to be used to achieve more effective cost estimates on projects by clearly defining repairs needed in the future.
Improving Customer Service and Quality of Care with Verifiable Positive Clinical Results through the Promotion of Sleep
Department of Veteran's Affairs – Silver Bay's Sleep Efficiency Program
Unmet sleep needs can result in irritability, fatigue/lethargy, poor motivation, inability to cope with stress, increased emotional events and increased falls. For this project, the focus was to improve customer's service and quality care with verifiable positive clinical results through the promotion of sleep for residents at the Silver Bay Veteran's Home. The outcome of this care project is family, resident, employee, clinical service and adjunctive service domain satisfaction.
Since January 2015, the results of this sleep efficiency program so far have led to increased sleep efficiency from 59% to 75% and decreased falls of residents from 18% to 3.5%.