Using the MN.IT Mall

Get help and support quickly

Using the MN.IT Mall online is the most efficient way to get help and support quickly. This tool can help you to:

• Report an incident (a service interruption or outage; something is broken or needs to be fixed)
• Submit a service request to make changes to existing services
• Order new services
• Billing questions
• View the status of your existing incidents, service requests and orders
• Reset passwords

Mission-critical incidents

If you’re currently experiencing an outage, service interruption or other problem with a mission-critical service outage, please call us at 651-297-1111  (toll-free 888-717-6638 ).

The COSWeb Legacy System

Go directly to COSWeb  

Using the Legacy System for MN.IT customers
While we're transitioning to the new MN.IT Mall, some service fulfillment will remain in our legacy system. We're working hard to incorporate these into the MN.IT Mall, so watch our website for updates.

Customers who manage the following services will need to log in to the legacy system using their existing COSWEB login:

• Conferencing services (only audio, net, and video streaming - please use the MN.IT Mall for Video Conferencing)
• All voice/telephony services (including Centrex, Classic Voice, CCM/IP-Telephony, Interpretation, IVR, Long Distance, and e-Fax)
• Wide Area Network (WAN) services
• Billing and Invoices for all billable services

Who are authorized MN.IT Mall customers?

The MN.IT Mall online is available for authorized MN.IT Services customer groups, including:

• MN.IT Services help desk staff at agency-based offices
• MN.IT Services employees
• IT Administrators who provide local support for a service hosted by MN.IT Services
• CIOs at our agency-based offices and other executive leadership
• IT Directors
• Purchasing Managers
• Telecom Coordinators

New to MN.IT?

If you are new to MN.IT and belong to one of the authorized customer groups listed above, follow these steps to request a MN.IT User ID and password:

1. First, get approval from your local help desk. We will not be able to process your request without this approval.
2. Then have your local Help Desk or IT Administrator submit the request to the service desk, and provide the following information: the name and address of your agency, the approving manager, your work phone number, email address and work title.

Technical questions? Check with your local help desk first.

• Please contact your local help desk if you have questions about your organization’s Service Desk procedures and access to MN.IT.
• If you are an end-user and need to report an incident, please contact your local help desk or internal IT Admin staff first.