Find answers to commonly asked questions about MN.IT Services and about our technical support.
MN.IT Services provides information technology services to Minnesota state government and other organizations, including: executive branch agencies, boards, councils and commissions, K-12 schools and higher education, county and local governments, and some nonprofits.
To find out if your organization uses MN.IT Services, use the Find Your Account Manager feature. If you do not find your organization on that list, and you are eligible to be an MN.IT Services customer, please contact our Client Relations department for more information.
To get technical help, authorized MN.IT Service Desk customers should login to the MN.IT Mall online.
If you have questions about your bill, or need to request a debit, credit, or a charge number, you can find what you need by visiting the MN.IT Mall online.
For most services, you can use the MN.IT Mall online to order, add or change most services.
Some service fulfillment, however, remains in our legacy system (also known as COSWEB) until we've fully transitioned all services into to MN.IT Mall online. This includes:
Legacy ordering: Login to COSWeb
Phone: 651-297-1111 (Toll Free 1-888-717-6638 )
Some products and services can be ordered through the MN.IT Mall. Other "designed" services must be tailored to meet your specific requirements. For designed services, OET provides consultation, needs assessment, analysis, design and implementation.
Find the current rates in our Products and Services section. You can also find a link to the rates and other cost information, on the Pricing tab of each Product or Service description page. Select the name of the service you're interested in to see the Overview, Features & Benefits, Getting Started and Pricing information.
The Office of Enterprise Technology maintains a complete listing of qualified vendors who have been approved to provide professional and technical services under the Master Contract Program. If you need staff right away, try ASAP-IT to get technical staff onsite within 48 hours. For more information, visit the Professional Services section of MN.IT Products and Services.