Frequently asked questions about technical support

Find answers to commonly asked questions about MN.IT Services and about our technical support.

• Who are MN.IT Services customers?

  MN.IT Services provides information technology services to Minnesota state government and other organizations, including: executive branch agencies, boards, councils and commissions, K-12 schools and higher education, county and local governments, and some nonprofits.

  To find out if your organization uses MN.IT Services, use the Find Your Account Manager feature. If you do not find your organization on that list, and you are eligible to be an MN.IT Services customer, please contact our Client Relations department for more information.

• How do I report a service outage or get technical help?

  To get technical help, authorized MN.IT Service Desk customers should login to the MN.IT Mall online.

  If you have an mission critical issue or service outage, please call the MN.IT Service Desk: 651-297-1111 (Toll Free 1-888-717-6638 )

• How do I submit a billing question?

  If you have questions about your bill, or need to request a debit, credit, or a charge number, you can find what you need by visiting the MN.IT Mall online.

• How do I add, change or remove a current service?

  For most services, you can use the MN.IT Mall online to order, add or change most services.

  Some service fulfillment, however, remains in our legacy system (also known as COSWEB) until we've fully transitioned all services into to MN.IT Mall online. This includes:

  • Conferencing services (only audio, net, and video streaming - please visit to the MN.IT Mall for Video Conferencing)
  • All voice/telephony services (including Centrex, Classic Voice, CCM/IP-Telephony, Interpretation, IVR, Long Distance, and e-Fax)
  • Wide Area Network (WAN) services
  • Invoices for all billable services

  Legacy ordering: Login to COSWeb 
  
  Phone: 651-297-1111 (Toll Free 1-888-717-6638 )

• How do I order new services?

  Some products and services can be ordered through the MN.IT Mall. Other "designed" services must be tailored to meet your specific requirements. For designed services, OET provides consultation, needs assessment, analysis, design and implementation. 

  Look in the Getting Started tab for each service to find out how to order it, or how to contact your Account Manager for details about ordering.

• Where can I find the current rate schedule?

  Find the current rates in our Products and Services section. You can also find a link to the rates and other cost information, on the Pricing tab of each Product or Service description page. Select the name of the service you're interested in to see the Overview, Features & Benefits, Getting Started and Pricing information.

• Do you have standards that my organization can use to make hardware and software purchasing decisions?

  MN.IT Services manages a program called BUY-IT that sets standard hardware configurations and negotiates contracts to purchase standard hardware and software at reduced rates. You can find more information in the Products and Services section on the Standard Products link.

• I need to find professional technical staff for a project. What is the process?

  The Office of Enterprise Technology maintains a complete listing of qualified vendors who have been approved to provide professional and technical services under the Master Contract Program. If you need staff right away, try ASAP-IT to get technical staff onsite within 48 hours. For more information, visit the Professional Services section of MN.IT Products and Services.