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New to MN.IT?

  • I'm new to MN.IT Services. How do I set up a user account?
    First, check to to see if you already have an account:
    1.     Click "Get my User ID" on the MN.IT Mall login page and enter your business email address.
    2.     If you get the following message, then you do not have an account: 
          The email you entered ( john.doe@state.mn.us ) was not found in our system. Please try again or request access as a new user
    If you do not have an account, then you can request one easily by using the "Register a new account" link on the login page.
    The MN.IT service desk will confirm your authorization, and send you a User ID and temporary password.
  • How do I to set up my account?

    In order to set up an account, you'll need to work with your local help desk. We are not be able to process your request without this approval.

    Please provide them with the following information:

    - The name and address of your agency
    - The approving manager
    - Your work phone number
    - Your email address
    - Your position title
     
    Your local help desk or IT Administrator will submit the request through the MN.IT Mall, and we will send you a User ID and temporary password.
  • What if I don't have an email address?

    You must have a current, valid business email address to register an account with MN.IT. Please contact your local Help Desk for assistance.

  • How long will it take to receive my account information?

    Account requests are typically processed within one business day.

Login Questions

  • I don't know my user name and/or password. What do I do?
    If you forgot your user name, click the "Get my User ID" link. Follow the on-screen prompts, and we'll send you an email with your User ID.
    Then click the "Forgot my password" link to get a temporary password. 
  • I forgot my password. What do I do?
    Click on "Forgot my password" and follow the on-screen prompts.
    We'll send you an email with a temporary password. You will be prompted to change this password when you log in.
  • I used the "Get my UserID" link and my email address—why did I get an error message?
    If you received this error message "The email you entered was not found in our system. Please try again or register as a new user", this is because your email address was not found in our system as an authorized MN.IT Services customer. There are two reason this may happen:
    1. You may have entered your business email address incorrectly. In that case, retype it and try again. 
    2. You are a new employee or a new user of MN.IT Services. If you are, use the "Register a new account" link on the Login page.
    If you continue to have questions or difficulties logging in, contact the MN.IT Service Desk at 651-297-1111 for help.
  • My password has been rejected and I can't log in. Now what do I do?

    Your account may be suspended if you tried to enter your password multiple times. Please contact the MN.IT service desk for help at 651-297-1111 .

  • I didn't get my temporary password. What do I do?
     
    It can take up to fifteen minutes to receive the emailed password. Please be sure to check your spam / junk email folder.
    If you did not receive an email from us after 15 minutes, click on "Forgot my password" to get another temporary password. Please make sure you supply the correct email address.
    If you still have not received it, please contact the MN.IT Service Desk at 651-297-1111 for help.
  • How do I change my password?

    You can change your MN.IT Mall password once you have logged in to your account. Select the "Password Change" option and follow the prompts.

  • Can I change my user name?

    It is not possible to change your user name once it has been set up. However if you feel your user name has been set up incorrectly, please contact the service desk at (651) 297-1111.