Manage your customer service interactions with Contact Center Minnesota, a multi-media call center environment
Contact Center Minnesota, a single-point phone number with interactive voice response that points to staff, can be used by agency call center staff for telephone calls, email, web chats, correspondence queues, interactive voice response (IVR), call recording, screen pops from a database, and skills-based routing. MNET (Minnesota’s Network for Enterprise Telecommunications) is the transport for these services.
User Group for Telecom Coordinators
OET hosts regular user group meetings for customers using Contact Center Minnesota (CCM) and IP Telephony-Hosted services. Find out more in User Groups.
Please contact your account manager about getting started with this service.
This is a designed service, please contact your Account Manager for pricing details.
For more information about pricing, see the current Rate Schedules.