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Social media for state goverment

Governments everywhere are dealing with the opportunities and challenges of social media technologies. Our resources section contains links to helpful information and research about policies, usage and best practices being used by other organizations and state governments.


Policy Development

Center for Technology in Government
Designing Social Media Policy for Government

American Council for Technology: Industry Advisory Council
Best Practices Study of Social Media Records Policies (March 2011) 

Surveys and research

National Association of State CIOs: Friends, Followers, and Feeds
A National Survey of Social Media Use in State Government

Guidelines and best practices

State of Massachusetts
Social Media Guidance and Best Practices

IBM Center for the Business of Government
Leveraging Web 2.0 in Government (2008)

Intel Corporation
Social Media Guidelines

State of North Carolina
Best Practices for Social Media Uses in North Carolina (December 2009)

Utah Department of Technology Services
State of Utah Social Media Guidelines (October 2009)

State of Oregon
Social Networking Guide

State of Washington
Guidelines and Best Practices for Social Media Use in Washington State (November 2010)

CIO Council
Guidelines for Secure Use of Social Media by Federal Departments and Agencies (September 2009)
Social Media Center

New York State Office for Technology
Empire 2.0

GSA’s Office of Citizen Services and Innovative Government
Social Media Initiatives at GSA