Find answers to commonly asked questions about MN.IT Services and about our technical support.
MN.IT Services provides information technology services to Minnesota state government and other organizations. Our customers include:
The MN.IT Mall online is available for authorized MN.IT Services customer groups, including:
End-users at executive branch agencies: If you need IT help, please contact your local help desk or internal IT Admin staff. They'll help you with your organization’s Service Desk procedures and access to MN.IT. Find a list of contacts here.
If you are a new customer and belong to one of the authorized customer groups listed above, follow these steps to request a MN.IT User ID and password:
If you are an employee at an executive branch agency, board, council or commission, please contact your local help desk or internal IT Admin staff. They'll help you with your organization’s Service Desk procedures and access to MN.IT. Find a list of contacts here.
If you are a MN.IT Services employee working in one of our agency-based offices, please check with your local help desk.Find a list of contacts here.
To get technical help, authorized MN.IT Service Desk customers should login to the MN.IT Mall online.
If you have questions about your bill, or need to request a debit, credit, or a charge number, you can find what you need by visiting the MN.IT Mall online.
For most services, you can use the MN.IT Mall online to order, add or change most services.
Some service fulfillment, however, remains in our legacy system (also known as COSWEB) until we've fully transitioned all services into to MN.IT Mall online. This includes:
Legacy ordering: Login to COSWeb
Phone: 651-297-1111 (Toll Free 1-888-717-6638 )
Some products and services can be ordered through the MN.IT Mall. Other "designed" services must be tailored to meet your specific requirements. For designed services, OET provides consultation, needs assessment, analysis, design and implementation.
Find the current rates in our Products and Services section. You can also find a link to the rates and other cost information, on the Pricing tab of each Product or Service description page. Select the name of the service you're interested in to see the Overview, Features & Benefits, Getting Started and Pricing information.
The Office of Enterprise Technology maintains a complete listing of qualified vendors who have been approved to provide professional and technical services under the Master Contract Program. If you need staff right away, try ASAP-IT to get technical staff onsite within 48 hours. For more information, visit the Professional Services section of MN.IT Products and Services.