History

The Office of Enterprise Technology (OET) was formally established as a cabinet-level agency in July of 2005. Since its inception, OET, led by the State Chief Information Officer, has had two primary responsibilities: set IT direction, standards and policies for the State and manage oversight and compliance of those standards; provide common (primarily infrastructure) IT services to executive branch and all levels of Minnesota government.

In 2011, OET’s enabling statute was amended to consolidate the management of all information technology systems, budgets, services and resources under OET, significantly increasing the organization’s responsibilities. The expanded organization - which now encompasses over 2100 staff and a $400 million+ budget - is in the process of reorganizing to meet its new scope and changing its identity—MN.IT Services—to reflect its new responsibilities.

Mission & Vision

Our Mission

We provide high-quality, secure and cost-effective information technology that meets the business needs of government, fosters innovation, and improves outcomes for the people of Minnesota.

Our Vision
Our vision articulates the kind of organization we want to become over the next five years.

Affordable, quality services and high-value partnerships. We will promote service quality, measure results, and prove our worth every day through excellent service value. We will be a trusted partner with state business leadership and consult with customers when establishing priorities, strategies and policies; we will measure ourselves by the success of our customers and their ultimate program outcomes.

Model of excellence and employer of choice. We will be seen as a national leader for government IT, recognized for a culture of collaboration, continuous improvement and innovation. We will be known for enabling, rewarding and empowering our employees, and providing them the tools to foster a highly productive and innovative IT environment.

Enterprise view. We will direct our work toward what is best both for our customers and for the State, setting our priorities and making our decisions based on a view balanced between “common” and “unique” good. We do this by instituting standard processes that result in customized services.

Good stewards. We will be fiscally responsible, efficiently delivering services that provide value at a reasonable cost. We will proactively look for ways to reduce redundancy and leverage savings to invest in the future. We will be accountable and transparent to our business customers and to the people of Minnesota.

Values

The values we articulate and model set the foundation for our success as an organization. They represent that which we believe will help us deliver superior services and provide a supportive and productive place to work.

Can-do! We are responsive and user-friendly, consistent and reliable. We understand the businesses we serve and help them succeed. We pitch in to help each other in ways that improve the outcome of our work and the culture of our workplace.

Respect. We demonstrate respect for our customers, our employees and our peers in everything we do. We earn and keep the trust of our colleagues through the behavior we demonstrate and the quality of our work.

Work smart. Our work reflects not only our excellent technical know-how, but our understanding of the business of State government and the priorities of the people of Minnesota; we pride ourselves on our expertise and, what we don’t know, we are happy to learn from others.

Practice leadership. We value good leadership at every level of the organization and contribute leadership to the greater state government community. We demonstrate it through clear roles, open communication and active listening; we model our values in our own behavior.

Strategic Plan

What we must do to accomplish our mission

Our operational strategies, outlined below, are detailed in the April 2012 MN.IT Services Strategic Plan.

Download the PDF

1. Improve service management.

2. Focus the State portfolio.

3. Implement organizational consistency.

4. Foster leadership and encourage high performance and innovation.

5. Practice financial management and accountability.

Our customers

MN.IT serves executive branch agencies, boards, councils and commissions, K-12 schools and higher education, county and local governments, and some nonprofits.

To find out if your organization uses MN.IT services, use the Find Your Account Manager feature. If you do not find your organization on that list, and you are eligible to be an MN.IT customer, and would like more information about using MN.IT services, please contact our Client Relations department.