A voicemail messaging application that can read your day’s appointments to you or send your smartphone an email may sound like science fiction. But these advancements in messaging services are becoming a reality for state employees. MN.IT Services is offering synchronized mailboxes to customers using both Enterprise Email and IP Telephony services.
These “synchronized mailbox” services have been made possible through the State’s Enterprise Unified Communications and Collaboration (EUCC) services and implementation of Cisco’s Unity voicemail platform.
“The adoption of Unity voicemail has the potential to modernize state systems and business processes, and advance the communications capabilities of the State’s workforce,” said Project Sponsor Jim Johnson of MN.IT Services.
Synchronized messaging allows users to personalize their communications options and interact with the system to manage calls and messages in the way that is most comfortable and convenient for them. Options include the ability to play, delete, record, reply to and forward voice messages from within Microsoft Outlook (EUCC Email), and access Outlook calendars via the phone.
Other features include: