First, check to to see if you already have an account:
If you do not have an account, then you can request one easily by using the "register a new account" link on the login page. The MNIT service desk will confirm your authorization, and send you a User ID and temporary password.
In order to set up an account, you'll need to work with your local help desk. We are not be able to process your request without this approval.
Please provide them with the following information:
Your local help desk or IT Administrator will submit the request through the MNIT Mall, and we will send you a User ID and temporary password.
You must have a current, valid business email address to register an account with MNIT. Please contact your local Help Desk for assistance.
Account requests are typically processed within one business day.
If you forgot your user name, click the "Get my User ID" link. Follow the on-screen prompts, and we'll send you an email with your User ID.
Then click the "Forgot my password" link to get a temporary password.
Click on "Forgot my password" and follow the on-screen prompts.
We'll send you an email with a temporary password. You will be prompted to change this password when you log in.
If you received this error message "The email you entered was not found in our system. Please try again or register as a new user", this is because your email address was not found in our system as an authorized MNIT Services customer. There are two reason this may happen:
If you continue to have questions or difficulties logging in, contact the MNIT Service Desk at 651-297-1111 for help.
Your account may be suspended if you tried to enter your password multiple times. Please contact the MNIT service desk for help at 651-297-1111.
It can take up to fifteen minutes to receive the emailed password. Please be sure to check your spam / junk email folder.
If you did not receive an email from us after 15 minutes, click on "Forgot my password" to get another temporary password. Please make sure you supply the correct email address.
If you still have not received it, please contact the MNIT Service Desk at 651-297-1111.
If you are a non-Executive Branch customer, you have a customized User ID and password to access the MNIT Mall. You can change it by following this link to Change your MNIT Mall Password.
If you are an Executive Branch customer and you are prompted by a login screen, please enter the User ID/password that you use to login to your workstation every day. You can reset your workstation password using your computer Control Panel. If you need assistance with this, please contact your local help desk.
It is not possible to change your user name once it has been set up. However if you feel your user name has been set up incorrectly, please contact the service desk at (651) 297-1111.