KFC Apologizes For Guide Dog Blunder
By Dave Reynolds, Inclusion Daily Express
August 16, 2006
NORWICH, ENGLAND--You can add KFC to the list of companies or individuals that has had to apologize for violating the Disability Discrimination Act after refusing service animals into a place of business.
A spokesperson for a KFC restaurant in Norwich has apologized to Margaret Fletcher over a recent "misunderstanding" which led an employee to tell her that her guide dog would not be allowed inside and she would have to take her meal out into the street.
"I felt really upset by what happened as if I were a criminal," Fletcher, 58, told the Norwich Evening News. "This man said that I would have to take the dog outside and he would bring the order to me there."
"I asked if he knew he was acting against the law, but he just said that it was not his problem," she added. "This type of thing should not happen and something's got to be done so it does not happen again."
Fletcher, who has been blind for four years, said she was shocked because she has brought her guide dog into the restaurant several times in the past.
The spokesperson for the fast food chain said that workers have since been retrained on the company's policy which welcomes service animals.
"KFC bans guide dog from restaurant" (Norwich Evening News)