Shopper Sues Store, Rejecting "Personal Shopper"
By Dave Reynolds
June 6, 2006
STAFFORD, ENGLAND--Joanne Holland says she was not impressed with the lack of access at four out of ten of Arcadia Group Limited's apparel stores.
She was even less impressed when staff at Arcadia's Burton store in Stafford offered to bring items to her at the bottom of the stairs below the store's entrance.
The company said it was trying to satisfy Holland, 39, by providing the wheelchair user with a "personal shopping service".
Holland has filed a legal action against the store under the Disability Discrimination Act 1995, which requires businesses to make their premises accessible to customers with disabilities.
"My problems are the restrictions on my life when I try to go out and join in," Holland told the BBC.
"Service providers, to my mind, still think that access for disabled people is some sort of privilege -- and it's a legal right."
The Disability Rights Commission is supporting Holland's action.