Transportation Department: Most Airline Disability Complaints Come
From Wheelchair Users
By Dave Reynolds, Inclusion Daily Express
November 28, 2005
WASHINGTON, DC--Last year, U.S. airline passengers filed 10,193 disability-related complaints against airlines, with most of them coming from wheelchair users.
Sunday's USA Today cited a recent report from the U.S. Department of Transportation, which found that about two-thirds of complaints involved wheelchairs, and included inadequate help, poor seating arrangements, inaccessible aircraft, and damaged chairs. Excessive waits, particularly after flights and before getting stored wheelchairs, were high on the list of complaints.
Congress ordered the DOT to compile the report to draw attention to the challenges that about 17 million air travelers with disabilities face each year.
Northwest, American, Delta, and United accounted for nearly 60 percent of the complaints, the newspaper noted.
Several airlines have already responded by increasing training for employees, changing their wheelchair vendors, and adding more wheelchairs, among other things, USA Today reported.
"Complaints cite airline wheelchair service" (USA Today)