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Helpline Received A Half Million Disability Enquiries In First Five Years
By Dave Reynolds, Inclusion Daily Express
August 19, 2005

STRATFORD UPON AVON, ENGLAND--The Disability Rights Commission announced Monday that its helpline had received nearly one half million enquiries in the five years since it was established.

In its 40-page report, entitled "5 Years of Progress", the DRC noted that it had received and answered more than 486,000 disability-related enquiries since April 2000. Nearly half of those calls had come since October of 2004, when key elements of the federal 1995 Disability Discrimination Act came into effect.

In the past year alone, the Commission received 124,368 enquiries, 10,986 of those regarding potential disability discrimination. Forty-nine percent of those were employment-related, while 35 percent involved services, 12 percent related to education, and just 4 percent referred to barriers at premises.

"We are seeing real and positive changes in the way that disabled people are treated throughout Britain as new legislation strengthens disabled people's rights and Government, employers and other organizations are beginning to take disability seriously," DRC Chairman Bert Massie said in a press statement.

"This last year saw the introduction of new duties that require every business, large or small to become more user-friendly to Britain's 10 million disabled people."

Bob Niven, DRC Chief Executive, wrote: "We will continue to use our legal powers in ways that benefit as many disabled people as possible by clarifying the scope of the law, seeking evidence of where it needs to change and ensuring that injustice is tackled. We will continue to raise the profile of disabled people's rights and the major contribution that disabled people can make to this country."

Report: "5 Years of Progress" (Disability Rights Commission)
Disability Rights Commission


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