College Testing Company Apologizes For Service Dog Goof
By Dave Reynolds, Inclusion Daily Express
July 8, 2005
BIG RAPIDS, MICHIGAN--A college testing company has apologized to a Michigan woman, refunded her pharmacy exam fee, and offered to let her take the test free of charge, three weeks after it threw her out of a testing session for bringing her service dog.
Harcourt Assessment, based in San Antonio, Texas, had told 19-year-old Valerie Franklin that she could not take the Pharmacy College Admissions Test because her golden retriever, Sunny, wasn't listed on her registration form.
The Grand Rapids Press reported Thursday that Franklin has osteogenesis imperfecta, more commonly known as "brittle bone disorder". The condition requires her to use a wheelchair most of the time. Because she is just three feet tall, she relies on Sunny to help her open doors and reach items out of her grasp.
A Harcourt spokesperson said company officials scrapped the requirement, realizing it "was an incorrect policy".