Passenger To Receive Settlement Over Airline Mistreatment
By Dave Reynolds, Inclusion Daily Express
June 23, 2005
SUDBURY, ENGLAND--Dr. Lin Berwick will receive a £170,000 ($310,000 US) payout under an out-of-court settlement reached this week, over her claims that airline staff physically forced her into an airplane seat.
Berwick, 55, has cerebral palsy, is blind, and has trouble bending her legs. She claimed that she had pre-booked seats with extra leg room for her Go flight from Edinburgh, Scotland, to Essex, England in September 2001. But when she arrived for the journey, she was informed that the flight was full and she would have to sit in a standard seat.
"Then they started to maneuver me and try to push me to get into the seat," she said. "I got wedged. My knee buckled. In the end I was dragged out into the aisle."
The company admitted wrongdoing soon after the incident. In the settlement, the company's insurers agreed to pay her for the care she needed for her injuries plus compensation for the "trauma and public humiliation" she endured.
"Payout for 'humiliated' passenger" (BBC News)